I buy the hp pavilion laptop 11 K015TU from the Ketan Electronics, Jamnagar by paying 30, 000 on 20 Sep 2015, with features 500GB HDD , Intel Pentinium 2 processor and the 2 GB RAM with integrated Graphics.
I want to tell you that on 10 october 2015 I started facing some problem like: -
1) The headphones jack is not working properly.The voice come sometimes and the It will not comes some times.
2) The webcam is also not opening at all.When I am applying for the interview it were not work at all and I am not able to give my interview.
3) The laptop is hanging the performance is weak because when I opening 2 or more application it were get hang and automattically it will get restarted.
4) The keyboard is not working properly specially the 'F' key is not working.
5) The mouse right click is not working and sometimes cursor were get hang.
6) The battery issue , after charging the full battery it will work for 30 minutes only then what is purpose of the laptop.
I find the defected laptop.
Due this problem , I complain about the laptop and visit the service center of the hp and they tell me that the laptop has some hardware issue.You need to change some part of the laptop( Motherboard , F key, Right-click of mouse and RAM) and OS need to be installed one more time , The laptop is in warrenty period and I want to tell you that than also they were tell me that you need to pay 10, 000 for repair it .
Then I give Laptop to them and after the 7 days they were returned my laptop.
After the 1 month the same problem is started the Laptop is getting hanging and it will get automatically restart.
Then I visited to the hp service center and they tell me that this is defective piece and you should not get a fresh piece in replacment due to warrenty terms and condition.
The attitude of the staff were also not good because they were not giving proper solution to my problem.
The laptop not that much durable, I started facing problem in just 20 days of buying the laptop .I personally not satisfy with the laptop .
So, I want to tell you that the not buy the hp laptop at all due to less functionality , weak performance , less durable and reliable and your money get wasted .
Rather than this hp laptop you should go for the Dell laptop they were durable there services were good, the staff attitude were also good and the performance is also good and the price is also affordable .
