Feb 26, 2014 12:20 PM
7796 Views
(Updated Feb 26, 2014 12:21 PM)
The hotel is a brand of Accor and it is worth the bills that we paid. It offers over 100 decent rooms for guests and one would not be really disappointed for having stayed here.
The hotel does not have its own pool in the premise, however offers complimentary swimming pool and gym facilities at the nearby clubhouse which is about 15-20 mins walk. The complimentary coupon for this is offered on inquiry.
Room:
Some may feel the rooms are small, however I would say they are just about right for a couple-stay. It comes with almost all basic facilities like flat screen LCD, mini fridge, iron and board, complimentary tea/coffee makers and 2 bottles of water, and regular toiletries including a hair-dryer.
Did not try a la carte and room service.
No great views from the room. From our balcony, we could only see some construction sites.
Check-in and Check-Out:
Check-in: 12:00 noon and check-out: 10 AM. The hotel was fine with our request for late c/out(though we checked out in time, the next day).
Dining - Lunch:
The hotel has a multi-cuisine restaurant – Celebration, offering good variety spread of buffet of mostly Indian food for lunch. Few delicacies which were on the menu during our stay included mutton, chicken, vegetable Mmakhani, bhindi, dal fry, pulao, hakka noodles, roti, naan, veg/N.veg soups, variety of salads, pastries, sevaiya and so on. The food was delicious and would say, aptly priced. The cost per head was Rs. 650/-(plus taxes).
It also had a live cooking counter, which serves some of your favorite dishes, right out of the frying pan.
Breakfast:
Our booking included Bed & Breakfast. There were, again, various choices with a blend of English, Maharashtrian and South Indian options. The counter had khichdi, idli-sambhar, omlette, toast/butter/Jam, pav-bhaji, cereals, cakes, fruits (limited choice though), yogurt, juices, tea and coffee.
Bar:
The hotel has a cozy little place called Zen Bar, with lounge style seating where you can relax with your favorite poison. One can enjoy wine and various other drinks here. (We did not visit the bar and I read about the happy hours at the bar, after we checked out)
Negatives:
Overall, the hotel was nice and there are not many things to write against this place, however few points that could have been handled in a better way:
a. Our check-out and bill settlement process was extremely delayed. We had done an online booking/payment through the Hotel’s website and were expecting to pay, just the balance including our lunch. However, the staff mentioned that the payments are not reflecting for some reason – which was hard to believe.
Finally, after confirming with bank/credit card that the amount has not been debited, we made the full payment and it was sorted. However, we spent a lot of time at the reception counter, with multiple staff members verifying, cross-checking, calling others etc to sort this.
Why and how the payment was not received is still a mystery to us, secondly, how did hotel confirm our reservation online, without receiving the payments? Anyways, not our headache!
b. We had a twin sharing room. In our neighboring room a group of boys arrived late in the night and continued with the party, they had returned from. The whole conversation and noise was audible in our room, which was quite disturbing.
c. Finally, the hotel should have offered some recreation activities like swimming pool in its own premise.
Overall, we were very happy with the stay, service and food.
