Jul 11, 2024 07:26 PM
411 Views
(Updated Jul 11, 2024 07:30 PM)
My horror experience!
1st stage of scam: Relationship manager(Sarmista Biswal)
Promises 3 fake referrals(30k) to close the deal asap on same day.
Will continue the fake referrals drama for 6-7 months and then completely deny it
Intelligently always responds on this topic over calls so that there is no written proof
Firstly gives huge discounts on overpriced products and then trick you into making advance payment on same day to hold the discounts 5. Ignores calls and messages after payment. When called from another SIM card, picks up and gives lame excuses.
2nd stage of scam: Designer(Kishan Reddy S)
- Unprofessional and rude designers
a. Changes the wardrobe shutter colours and blame it on the customer saying that is what was requested
b. Changes the internals of wardrobe after design meeting
c. They will not spend much time explaining different wardrobe options etc, instead expect customer to have enough common sense to know and understand the differences in them
d. No knowledge if what they are designing will be even functional enough: Designs a tiny drawer for dressing table
e. Promises the look of wardrobe shutters in a certain way and then final product is something else
In the final quote, they add items/services to your contract without discussing with you and promise that it will be returned after handover.
Next they will not give you enough time to go through the quote/contract saying if not paid the prices will go up next day
If design is changed due to rejection by QC team, designer wont get back and discuss the alternatives with customer, instead add the most expensive alternatives.
3rd stage of scam: Home lane organization/ Managers
Does not take responsibility of mistakes of their employees.
They charge ₹ 1, 49, 448 for armadio wardrobe shutters, when said that its not as what was discussed, they ask 10.5k more to fix the mistake done by designer that too with certain colour restrictions.
They will take 100% of payment before items are installed in your premises.
In case of any issues in the delivered product you have to run behind them
None of the managers or designers will be available in the showroom after payment - either left the company or changed branch or wfh etc
The escalation team ie care@homelane.com(mailto:care@homelane.com) gives same answers as given by designers/managers. No point contacting them.
Team is mostly on leave, abroad trips or week offs.
Team keeps changing and customer has to explain the issues from the beginning to the new team
When asked for meeting with QC team, they ask us to write to customer support. They will not help you.
The Whatsapp group they create is a waste!
Suggestion
Do not go with this company
Don't fall for lucrative offers and discounts. Its a scam!
If already stuck or want to proceed with them, video or voice record all the conversations
Give the designer all the requirements in writing on email
Before making payment make sure you go through all the measurements inch by inch and colours and all specifications of the product in depth
Note down all the corrections provided to designer and check if all are fulfilled.
Be ready to take whatever they throw at your face