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MouthShut Score

68%
2.88 

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Hitachi

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India
Horrible after sales service
Mar 10, 2021 11:49 AM 6554 Views
(Updated Mar 10, 2021 11:50 AM)

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Hitachi being such a strong brand has created a complete mockery of its brand's after sales service. Nothing extra ordinary being asked - regular service. But my 1T AC gave immense cooling issues during Covid. Hitachi tried refilling 2 times and finally replaced the internal unit after 4-5 months of follow-up. I had to go to the shop where I purchased it and sit there on the floor in protest for Hitachi to finally act! Hitachi promised 4 months extension to warranty due to delay on their part and I have mails from Bholenath Pandey - its now been another 4 months and they have not updated their systems. I am being denied service by the service center stating the warranty has expired though I have written communication.


Don't even bother to write to their escalation mail chains - they don't care . Except false promises. I did not expect this kind of an experience from a Japanese company! So disappointed!


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