Jul 08, 2020 07:11 PM
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(Updated Jul 08, 2020 07:12 PM)
This review is to warn you with respect to the callousness of the Service Technician and the Service dealer and the gross incompetence of the Hitachi service centre staff.
On or about 27/06/20, I phoned the Hitachu service centre with respect to a defrost issue in my refrigerator and they promptly sent one Mr. Gautam Tiwari from Aryan Enterprisesto my residence.
According to Mr. Tiwari's assessment, 2 parts viz. The Defrost Sensor and the Timer in my fridge needed to be replaced. The same was done and an amount of Rs. 3950 (parts+visit charge) was taken from me with the assurance that if any issue occurs, he would come again and fix it.
Thereafter, in a couple of days the refrigerator started having the same defrost issue again and as assured by Mr. Tiwari who had provided us with his cell phone number, I called him. He promised to come to my residence the very next day and solve my problem but did not turn up. I called him again and again he would say the very same thing. This continued for about 4-5 days.
I then called the Hitachi service centre and narrated the entire incident to the attendant who in turn informed me that a technician will come the same day. But no one turned up.
Today I have spoken to a lady from Hitachi called Priya who also promised that a techinican will arrive by 2 pm. Since that did not happen, I spoke to another lady from the Service Centre by the name of Sandhya atleast thrice but to no avail.
Till this time, no technician has arrived at my place to fix this issue and I am getting no help from either the technician, or the dealer or the Hitachi Service Centre and all I am left with is the same refrigerator with the same issue and a hole in my pocket.
I request you to please consider the bad service and zero accountability of Hitachi before you decide to purchase any product of this Company.
