Sep 23, 2019 02:01 PM
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I along with 3 of dependent’s Healthcheck up appointment was scheduled in Healthspring Healthcare Pvt Ltd, Shop No. 1/2/3/4, Ground Floor, A Wing, Dwarka Suncrest, Next To Hyderabad Biryani, Kokane Chowk, Pimple Saudagar, Pune for 14 Sep2019.
Some of the tests were not conducted giving various reasons -
ECG was not done saying TMT was done. PAP Smear was not done saying – it’s not done above 65 years. No reasons are given for Stool and Xray not done.
We had a very bad experience with this center. They were not only disorganized(keeping a tab of what test are completed) but also non commitment to the timings. We end up spending the whole day there(from 8.30 am to 4.15 pm IST – includes Sonography done at a different center) with repeated follow-ups on the test that were pending. Given my Mom’s condition, TMT was not recommended but they also did not want to do ECG. Only on repeated probing, it was done. We let go the experience thinking it might be a case due to Saturday rush.
We never heard back from them on the reports. On in-person inquiry on 21-Sep, we were informed that the reports are ready but the print outs have to be taken and requested us to come back in the evening. Please note we had requested for 3 additional test and paid for it at the counter.
On reports, which were supposed to be also sent over email, we only got 3 blood reports through email. When they shared the reports, I found that the reports of additional test and the PAP smear test(for me) report was missing. They checked and took printouts for a couple of tests. However, they were unable to find the reports on few.
On further investigation, they informed us on Sunday morning that the samples were unusable for these tests and hence requested for the recollection of sample and were enquiring for our address.
1. They did not take an additional sample for the tests, we in fact asked them to do include the additional tests after the sample collection. If they couldn’t do the additional test, what’s the authenticity the other tests for which they took the sample would have been rightly done.
2. What’s the point of doing registration when they want us to give the address details again. It was not a confirmation but asking the details again. I am sure this explains why the reports were not shared over email?
Now on the reports, they just took the printouts and shared Xerox copies. Originals were not shared. Xerox copies were stapled and included as a with the Sonography report done at third party. Simple medical checkup(Physical Stats – Height, Weight, BP and XRays, Doctor Consultation) details were missing. I am absolutely unhappy with all 4 checkups and the reports and have serious doubts on the report authenticity. Please avoid Pimple Saudagar Healthspring center
