Jun 21, 2015 12:26 AM
24137 Views
(Updated Jun 21, 2015 12:32 AM)
This incident took place on the 20th June 2015 around 9.30pm. I had been to Punjabi Rasoi along with my family and my nephew, since the restaurant was very crowded I happen to visit store of Health and Glow in HSR Layout.
There was just one lady and security guard in the store and when I asked for compact powder(L'Oreal) she agreed and gave me the new product. I bought some lipsticks also along with the compact powder, I bought products worth 2500/- and my 15 year old son entered and asked for some other product and the guard was helping him buy it, when the lady staff very rudely told him that the store was closed. I was in queue waiting to pay my bills during that time.
Since her attitude was very rude I did not want to buy those products and was about to leave the store without even scolding at this lady. The lady in the counter in very commanding voice told that I have to buy the products without which I can’t leave the store.
I was taken back with this attitude of hers. Later, she walked out of the billing counter and told me that she wants to check my bag, this behavior is just not acceptable.You cannot suspect just by assumptions. It was very humiliating for me and my family when she asked me to do so. If she had any doubt then she would have either called me aside and asked me or told me that the store is closed and she is not interested in selling any products to me.Politeness is key for any business, if that is only missing then nobody will buy the products in stores, we can as well shop online.
But such an unethical attitude is just not acceptable; she told that my son was very suspicious in his attitude, whereas he was just helping me choose the product. The cameras are on, if this is not true. The lady never even had the courtesy to apologize for her attitude. My son was in tears immediately and from the time he is back home, he did not eat food nor talk to us.
I will lodge a complaint and file a case for hampering my dignity in the public and falsely blaming my child. If the store cannot handle customers they should not open a store and entertain customers. The license for this store must be withdrawn immediately and the staff should be thrown out. This place is not meant for family people to buy products. One of the worse Health and Glow store in Bangalore, if the owner does not know to recruit proper people and handle the business then he must look for alternative business.
