Mar 19, 2022 11:02 AM
7706 Views
Fully satisfied. My son was admitted to Medanta for pnemonia for a total of 9 days, out of which 7 days he was in ICU. ICU room cost was 13k per day and regular room cost was 10k per day. Total bill was 2.25L out of which HDFC ergo approved 2.19L . I had the Optima float plan for family of 4, 10L insurance with no cap on ICU & Room. I purchased the policy when it was a part of Apollo Munich which was acquired by HDFC ERGO.
While in the billing counter there were people who were waiting for hours, in my case the policy approval came in 1 hours with regular update on Phone on what status is my claim. Mr. Ashwini was really helpful and stayed in touch during the process via whatsapp.
I am fully satisfied and will continue this policy and recommend to others as well.
p.s: While its a fact that 99% of customers review a company when they face trouble. Kindly take out time for companies who are doing their job well to update on platforms that you use.
