Dec 06, 2007 01:24 PM
2910 Views
I myself am a professional Loyalty Programme Manager and the way the rewards program of HDFC is being run I just have to say this: Pathetically Unprofessional.
I have redeemed a gift on Oct 29th this year but looks like it will be delivered to me only next year. (if at all!).
Usually an agency takes care of the entire process and their Agency "Royal Images" now a part of the Accor group is either totally incompetent or there is a huge communication gap between the bank and the agency.
Talking to either of them(the Bank and the Agency) is like hitting an Iron Wall. I did write to the agency but they rebuked me saying that they cannot talk to me directly. Well we all have our policies but I know that other companies who are in the same business go beyond their policies and address the consumer if there is a grievance. But their rigidity only speaks of bad customer service.
The bank sadly does not have a clue as to what goes on and everytime I speak to some one(Nitin Parashar has been promising to call me up on the status and is shying away from taking my phone calls for the past few days) they only promise me that they will get back to me and then send me standard email which look like this:
Dear Mrs.Mirkar,
Thank you for your e.mail. This is further to your email regarding redemption of reward points on your credit card account.
We would like to inform you that, we are looking in your query and will revert to you in the next 7 business days. We request you to bear with us in the interim.
Should you require any further assistance or clarification please do not hesitate to contact our service representatives at our Call Center telephone numbers given below.
Assuring you of our best service at all times,
Sincerely
Aparna
I am not expecting the Reward but I have lost my point too. Hail Bad Customer Service. The Worst Service Reward should definitely go these people
