No Customer Service, Many Sales & Collection Staff. Review on Hathway Broadband

Had a very bad service experience with Hathway Broadband.

Had a 6 months connection of Hathway. As requested I had paid the entire amount in advance.

Service was good initially, but after 3 months started facing a lot of connectivity and speed issues.

Tried raising the issues through their toll-free customer care number, but could never talk to a service representative.

So tried visiting their local office, but the only person available told me that he only looks after new connections and has no clue about complaints.

So tried raising complaints through the Hathway app, but surprisingly the complaint used to get the resolved response on the app without any improvement in service or any call from their customer care or service people.

Being frustrated with this no-response policy, I switched to another ISP. I had to bear the loss of 3 months of unused service for which I had already paid in advance. This apart from the loss of my working time trying to reach their non-existing "Customer Service".

But once my internet pack got expired, I started receiving calls every 2-3 days for renewing my connection.

I tried explaining to them that I am not satisfied with such bad service, and have already shifted to another service provider.

Despite that, I have never stopped receiving calls from Hathway. In fact, have received around 50-60 calls from them till now.

If only Hathway could call me once to resolve the issue when I had problems I would have remained a loyal customer.

It seems that they just have Salespeople on board, but no Customer Service people. Just had a call with Mr. Chandan having employee ID 19345. (doubt whether I was given correct info). Very rude fellow. Arguing why I was using cuss words. Now how do I explain my frustration after being unable to use the service for3 months when I paid for 6 months. How do I explain that they don't have any customer service people to resolve my problem? How do I explain that they call only when my renewal is at hand. How do I explain that in spite of my repeatedly telling them not to call me for renewal I am still getting calls at least twice a week? How do I explain that if they want their modem back, they can send someone to pick it up? Of course, I would want my refund for 3 months for no service.

But they are taught only to speak not to listen or care for that matter.

With this experience, I recommend all to talk to the salesperson regarding service issues and the right contact numbers of regional managers before opting for their connection in case of problems.

Try opting for local ISPs. At least you can speak to them in person and they do solve our issues.