We had stayed in holiday park hotel in shirdi.on 13th Jan we were about to leave for goa so the hotel receiptionalist suggested us to book this bus..we had asked him about the timings and bus condition as we were suppose to reach goa for urgent meet...on suggestion of hotel staff as they insisted us we booked this bus which was suppose to leave around 9pm from shirdi from above said hotel premises.around 7:30 pm I received call stating that there is some issue with ac compressor and repair work is going on so bus will arrive by 1am on 14/12/2024. We thought it was a genuine reason so we waited for same bus as such problems might arise sometimes. It was almost 1:30 am mid nite and no sign of bus arrival so we contacted hotel reception and they were at all not bothered and not even the bus operator was receiving our call...so we requested hotel receiptionalist to contact bus operator and he was like wait for sometime.around 3am our patiences were over and we called concern police station as this hotel staff were at all not bother about delay of bus nor the bus operator.as when we called police immediately this hotel receiptionalist called operator and bus driver called us stating bus will come to said hotel holiday park in next 20 mins...but finally after delay of more then 6hrs bus came at 4am...on completing distance of about 160kms bus was again stopped as there AC belt was broke and till 12pm we were in Pune...we were suppose to reach goa at 11am on 14th Jan but still we are in pune and its 12pm now...if you question bus staff about it they are like aisa toh hota hai apko adjust karna padega...hope so we reach goa with no more break down...
So I suggest people not to prefer this bus at all as they have literally took 25hrs to travel shirdi from goa and very rude staff...even bus condition is worst...not worth the money
