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39%
1.53 

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India
FRIDGE QUALITY&SERVICES OF AUTHORIZED DEALER
Aug 24, 2022 07:27 AM 10962 Views (via Mobile)

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The Quality of the Haier Refrigerator is not Good. The Services of Authorized dealer Hameed Enterprises, Neelankarai, Chennai is very very bad. The Technicians are not knowledgeable persons in the field and they take almost one month to put the fridge in working condition and charge heavily. Within a period of 3 years the fridge was not functioning and the Authorized dealer serviced the fridge, filled in gas and charged Rs.4000/-. Food items worth Rs. 2000/- got spoiled due to non functioning of the Fridge. Again the fridge was not functioning since the gas was leaked within a period of 7 months, eventhough the gas was filled in during first repair also. Since soldering was not done properly during first repair, the gas was leaked and it was the fault of the Authorized Service Centre only. But they charged Rs.4500/- again for filling the gas. This time food items worth Rs.3000/- got spoiled. Totally I spent Rs.8500/- for repairs and food items worth Rs.5000/- were got spoiled. Hence I incurred an expenditure of Rs.13500/- for repairs and food items. My complaint to the Haier Company in this regard was not attended by the Company and they are supporting the Authorized Service Centre, which is looting the customer's money by charging heavily and also penalising the custimer for their fault by not doing the repair properly during first time and finally charging the customer again. heavily, which should not be done. I bought the fridge for Rs.22100/- and within 3 years I incurred an expenditure of Rs.13500/-. I had made a complaint to the Company in this regard, which is unattended.


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