Booking Id: OW40-4237453
GOZOCABS been 2 months and they don’t responded to complaint.
1- February travel …Had requested to ensure there was no smell of cigarette if the previous passenger in the car smoked- it was fuming with BIDI smell and the car was very dirty from inside… all mats with mud.
2- Reporting time was 3:30 pm…. It arrived only at 4:40 pm although driver spoke at 2 pm that he will reach early by 2:30 pm.
3- To save on time- Driver said will take expressway but I will need to pay extra for toll and additional distance- I agreed.
4- He confirmed that CNG is full to ensure passengers don’t spend time waiting.
5- Barely 2 kms driven and then the driver says, CNG is required and he doesn’t know where it will be available - so started Google to check.
6- FASTag not recharged and then he spent another 20 minutes to charge by paying cash. The fleet owner sitting somewhere didn’t charge online despite driver requests … so, we waited till a new one was made before the toll plaza
7- Despite that- the car was “blacklisted” and adding to delays.
8- 1st toll plaza at Sohna highway changed 3 barriers and yet didn’t work—- I had to then request the person to allow which added to more 15 mins.
9- 2nd toll and again the same issue at boom barrier.
10- En route we stopped at McDonald’s for washroom. When came back to the car in 4 or 5 minutes, didn’t find the kids bottle of water. Noted that the driver took the water bottle of kids to clean his windshield and return empty —- without even asking us and when kids were looking for bottle! He didn’t even reply anything.
11- Upon questioning, why he took bottle without asking - no response.
12- After driving for 180 kms, driver again says need to fill CNG, as he didn’t tank full earlier.
13- Not able to find CNG at the pumps he stopped…..
14- Doesn’t tell that even petrol is barely a litre or two in the car.
15- On the highway, the car is stopped due to NO FUEL.
16- Then the bottle, which contained water for the kids, is emptied so he can collect petrol and fill 2 litres to reach the pump.
17- The car doesn’t move beyond 1 kms and is switched off. The driver gets out and is not available for 25-30 mins, leaving his phone in car.
18- This is 9 pm at highway, and we are stranded— I call the owner Azharuddin and Soyeb—- at first they said wrong nos and disconnected.
19- Upon second dial and saying things again, he acknowledges ownership of the car and wants to speak to the driver who is not around. The driver returns carrying 2 litres more from a nearby pump… but the car goes only for 1 km more and is shut
20- Called up owner- no response.
21- Luckily. I had a relative coming who incidentally called and we boarded his car and left from the spot. The driver was paid some more amount.
WORST EXPERIENCE WITH THIS AGGREGATOR WHO ONBOARDS SUCH CRAPPY TAXI SERVICE.
The driver kept blaming the fleet owner for not paying him enough to fill and survive and that’s how they harass the passengers.
Mind this- I paid 1000 to the aggregator, 2000 in cash to driver and additional 4 litres of petrol paid by me, where the total bill upto destination was ₹3794/ however we were made to terminate around 68 kms early with so much inconvenience.
