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MouthShut Score

59%
4 

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Verified Member MouthShut Verified Member
Jabalpur India
Worst travel booking site
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.
Jan 10, 2016 05:41 PM 10235 Views

Service & Support:

Information Depth:

Content:

User friendly:

Time to load:

Ibibo Web Pvt Ltd Cares

Ibibo Web Pvt Ltd is working closely with MouthShut.com to enhance customer satisfaction.

I used goibibo last time to book a travel holiday.


Interface - The user interface of the website is very clumsy and does not look very presentable and easy to operate.


Cost - The cost of booking via go ibibo is very high compared to other booking websites.


Customer care - It is not upto the mark. I had to contact them many times in case of a query.


Actual travel - Stay at the hotel was average.


Extra feature - They give points on every booking which can be used on next booking but they have restrictions and very less points can be used for flights. Hotel booking accepts 25% of the booking amount as points which is good.


Overall, I did not like the website. I will suggest to not use it.


Brand Response

We regret the inconvenience caused to you. We appreciate your feedback and we will share the same with our relevant team. - Team GOIBIBO

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By: goibibo_ibibo | Jul 10, 2024  12:20 AM imageComments 0

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