We have a Godrej AC 1 ton 5 star which is 3 years old in Burdwan, West Bengal. Recently we called service center through online complain booking.
The AC was not cooling properly and water was dropping from the indoor unit. The srrvice personnel came and in the first attempt they replace a capacitor and said that it required more servicing as gas leakage is found.
This is the starting of their service. 20 days back. After calling them repeatedly, they came after 5 days, and took away both the indoor and outdoor units. There is no information from them in next 10 days. Then I called them. The service personnel gave me their office' number to vontact. The lady attended the call after I tried gor 3 hrs since 12 noon. She denied to give the AC service head's number as they are very busy. Assured me to install the AC within 3 days. There was no information of cost and anything in these days. They failed to install on the assured date. On the next day I called them and the samelady pocked up and said that she wou
D inform me omce their AC servicing head comes to the center. She denied to give the number of him. I called the service personnel and he gavi me their head's number. I called him and je took someone in con call and said that it would be installed on the next day. They csme to our home on the said day and installed. Its working fine till now. There was a minor crack in a pipe and this required servicing time of 20 days.