Jan 25, 2020 01:51 PM
1213 Views
I just used then on Jan 23rd and did not like the experience for many reasons as listed below. The 1 thing I liked was their attitude before paying advance, until then they were very polite and nice.(Ofcourse it changed afterwards.)
Why I did not like or would not recommend them:
Summary is that they are more expensive than 2 other packers I have used in the past and less professional & offer lesser value, benefits even with a higher quote. I like pikkol better as everything is transparent and handled professionally.
By default they do not take any guarantee of your goods damaged etc. I have used pikkol many times and they do and I I was very particular that atleast they would take the basic responsibility of covering any damages during transportation . So the glovve manager sameer called me and confirmed that they will cover any issues or damages in transportation and said that I can adjust that in the final payment after moving if that happens. However, when I was moving, before unloading they asked me to clear the payment. I was puzzled as how will they cover damanges if I had to pay now. I called the moving manager( someone else as sameer did not pick my single call out of may be 10 after I had paid the advance) Anil and he said that they dont cover anything until I buy separate insurance and if I dont pay, they will not unload. So(https://unload.So) I paid and thereafter everything was different.
The guys had no more motivation to do much and started dumping everything everywhere as they pleased. By this time I had also fed them samosas and chai and now their tone changed as well and everything I said( like can u pls unload the boxes in this room etc.), they started raising their voice.
Towards the end, I told them to move one of my large study table( which they had dismantled and fixed again) in a corner and they kept dilly dallying. After this they were in a great rush to leave. 4 out of 5 of them in fact left the house immediately without even finishing the work . One of them stayed and kept asking for a tip. so I gave him that and they left. Half an hour later, I went ot move that table and I realised that they had broken the back panel and it fell the moment I tired to touch it. That explained their resistance to move the table and rush out quickly.
They also damaged my fridge and walls by the way they moved things( they hit a box on my fridge and it’s got a big dent. the newly painted wall needs a round of paint again. None of this happened with pikkol or any other movers earlier.
That guy Sameer or Glovve called me 10 times each day for 2–3 days until I paid the advance. After I did, Sameer vanished and others were hard to reach as well. My quote to moving was Rs 7500 and then I was asked to pay Rs 1800 extra for an additional fridge & a cane chair which was missed out in the list of items, and it was missed out by them after me having told them( I missed noticing as well when they sent the inventory list) . 7500 for a whole house and 1800 for just that made no sense. and them had to pay a hefty tip( which I would anyways pay but for that service I should not have may be!)
so overall this was an expensive, bad, unprofessional experience and I would not recommend GLOVVE. I tried them to give a chance to a newer player but I am sticking to the old ones I have used.
