Exchange Offers Are A Sham. Review on Flipkart

In the earlier days of its launch, the customer support and many other aspects of Flipkart surpassed other online shopping sites. However as of late, the product variety and standard of sellers are dropping to as low as other third rate shopping sites. One good part with Flipkart was the incredible exchange offers that they gave from time to time. Even that has gone to the dogs. I would recommend avoid Flipkart’s exchange altogether. Right now Flipkart has bought over this Cashify-like company called Yaantra. If you’ve had any experience of dealing with these kind of “sell old phones online” startups, you would know that they are ruthless in low-balling your product; and they will sell you the same second hand item at prices even higher than what you would pay to buy it brand new from an online shopping site.

In the past I have bought items on exchange offers with Flipkart. They just used to send a person for pickup of the old product. They would just do basic inspections to check for damages and to check the functionality of the product and ignore minor scratches and regular wear and tear without damage to the product and hand you your new product. It used as quick and smooth as any normal online order. But now some ruthless and quarrelsome, argumentative, ill-mannered, uncouth idiot would accompany the delivery person. This fellow would install some program on your device to run “checks” and it would almost always detect “missing pixels” on your phone. They would classify regular scratches as “physical damages” and demand a considerable sum of money if they have to complete the delivery. Just go for the routine EMI plan and sell your old gadget on OLX or even a local mobile shop person would give you a far better deal than hand it over to Flipkart which would take the item almost for free from you. Their exchange prices to begin with have become abysmally low and it gets further low-balled when the pickup guy arrives. And mind you the whole process takes a good 2 hours of your time. Online “shopping-from-the-comfort-of-your-home” my foot.