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MouthShut Score

31%
1.45 

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Pathetic customer service
Oct 05, 2020 01:25 PM 968 Views

Customer Service:

Product Quality:

Delivery Timeliness:

App & Websites:

Reliability:

I had ordered a personalized app as a birthday gift for a friend on 1st October. I was told that the app would work both on IOS and android. The gift was to be delivered on 4th October. In the evening of 4th October, I receive a call from the developer asking for the Apple id of the person where the app is supposed to be delivered.(imagine; order placed on 1st October and I receive a call on 4th for the apple id). After a lot of arguments with the developer, I was told to call FNP. When I called FNP, they themselves were not sure about the app and they refused to help.


Till now I haven't received any resolution to my complaint. The purpose for which I had placed the order, has been completely defeated.


They have pathetic customer service. Whenever we call a new person picks up and we have to tell our problem right from the beginning.


It was a biggest mistake ordering from FNP.


They don't deliver what they show.


Very unreliable. No solution to your problems.


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