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MouthShut Score

54%
3.95 

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Service issue and behaviour
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.
Nov 27, 2024 04:00 PM 36 Views (via Mobile)

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EXCITEL BROADBAND PRIVATE LIMITED Cares

EXCITEL BROADBAND PRIVATE LIMITED is working closely with MouthShut.com to enhance customer satisfaction.

I have been using Excitel since 2 -3 years now. Although the quality was average I kept using it because of no other better option in my area.


Now since last few weeks my router doesn't switch on in 3 to 4 hour time. If I switch on 6 AM it will become active only by 10 AM or may be later. Complaint 3 times but complaints is closed without visiting and email and message comes that your connection issue complaint is resolved.


May be excitel team reached my place in their dream and solved the issue. Pathetic.


I have paid for a year but will be disconnecting it after that


Brand Response

We are sorry to keep you waiting for an update. Be assured, that our team is looking into it with utmost priority. We'll contact you as soon as possible to fix this. Request your patience. That is already in our consideration.

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By: Excitel_Broadband | 30 days ago imageComments 0

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