Sep 03, 2006 03:13 PM
3778 Views
(Updated Dec 23, 2007 01:54 PM)
Dec. 23, 2007.
Update: We have actually thrown out our Aquaguard RO system and installed an Ion Idea RO System where the product is 500% better in terms of being trouble free as well as service from the company for the last 5-6 months.
I would recommend Ion Idea for the overall quality of their product as well as service.
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I just wanted to let all the people reading this know that the customer service for Aquaguard is horrible in the Whitefield area in Bangalore. As mentioned byother people in their reviews, inspite of repeated calls and follow ups no person has come to service our unit since installation 10 months ago. I have educated my self about the unit and I manage to clean it and keep it in working condition.
During installtion the person did not install the pre-filter. One person who came after we called about 20 times and threatened legal action tried to trace whichagency sold this unit to us but was unable to do so. The contact numbers on the visiting card provided to us do not work now.
We have called their call center many times and they have promised to send the people within 24 hours but we have never had any repair or service person come to our place.
We have barred the Aquaguard person from entering our locality. I have even called up the parent company and complained but of no avail. Maybe the service personnel create fake records and send them to their head office for satisfaction.
I have verbally spread the work around not to buy any products from aquaguard.
I am now considering switching to Ion Idea for their product as some of the people in our locality who have bought the Ion Idea are happy with the performance and service.
