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Home > Home and Appliances > Non Kitchen Appliances > Vacuum Cleaners > Eureka Forbes Vacuum Cleaners > Eureka Forbes ACE Vacuum Cleaner > Horrible Customer Care

Horrible Customer Care. Review on Eureka Forbes ACE Vacuum Cleaner

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22%
1.46 

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Bangalore India
Horrible Customer Care
Apr 14, 2014 11:17 PM 17925 Views
(Updated Jun 02, 2016 01:51 PM)

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Horrible customer care service from Eureka Forbes. I have raised complain about vacuum cleaner approx 2 months back. After regular followups on phone their person came and said I will come and fix it. He never turned up again.


I was so frustrated and finally I raised webrequest(445CD53101) so that I can use their escalation matrix. I was surprised that even after escalation up to three levels, there was no response.


I have read very bad reviews about service of Eureka Forbes and now I can relate to it.


I never recommend anyone to buy this company's products.


Brand Response

Dear shdeepak, we are sorry to hear about the experience and deeply regret the inconvenience caused to you.
In order to solve your issue and prevent this problem from occurring again, we require your cooperation.
We request you to give us another chance to serve you with the best we have.
We have made a note of your concern details, our executive will fix an appointment at your convenience and resolve your issues at the earliest.
We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.
Regards,
Eureka Forbes Team

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By: Eureka_Forbes | Apr 15, 2014  11:07 AM imageComments 0

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