I recently came back from amsterdam to delhi via abu dhabi with my wife and this was our first time flying with Etihad airlines
For a 3.5 kg extra weight, they asked us to pay 335 euro that is equivalent to 31500 INR money or go back in a queue and rearrange and comeback!!
Ground Staff was very arrogant and rude on requesting him that we dont have a cabin bag with us so he can adjust this extra kg with that he told us to [either throw away your good or pay us this money ] which was very disappointing
Suprisingly we agree to pay extra money but then they told us to whether pay it by credit card or throw away your valuable
As the airline just dont accept cash payment or debit card payment
We didnt understand if they are charging heaps amount of money then why cant they accept cash or debit card plus why is the customer going to throw away their valuable only because of this foolish airline doesnt accept cash or debit card
What I have realized is that Etihad do not care about their passengers , they’ll treat you as second class citizens . I will advise anyone planning to travel by this airline , to avoid them at all cost for your own good , they can ruin your plans and won’t even accept any responsibility for their actions .
