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Verified Member MouthShut Verified Member
Sikar India
Worst service
May 09, 2018 11:15 AM 2377 Views (via Android App)

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I have ordered a slipper from paytm Mall on 1 May 2018.


Awb number.236749079


The courier service was the ECOM EXPRESS.


My time of delivery was 8 May 2018.but today date is 9 May 2018.


Then I was track my order there were showing that lagguage was parcel to jaipur to udaipurwati.and return to udaipurwati to jaipur.


But my address was at 332405.


Today before 10 minutes I call to ecom express customer care. Then a ladies talk with me that your pin is not correct. She tells me that 332405 is the area code of udaipurwati.Pin of udaipurwati is 333307


She was misguide me.and clear all tracking data.


My parcel is first time late because of ecom express. I have purchasing online since 5 years there was no problem with gati courier, delhivery courier. That's both couriers are always in best service but the ecom express is worst. Any company agent can contact me at 9887576080.


Brand Response

Hi mukuljethiwal4,
We do apologize for your past experiences. This is certainly not the experience we intend to offer to our customers. Kindly contact us on customercare@ecomexpress.in for any queries. We will surely look into your matter and will assist you with best possible solution at the earliest.

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By: EcomExpressOfc | May 05, 2022  10:05 AM imageComments 0

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