We had actually planned for a small vacation trip last holidays and we took to this for a planning and they did not respond well.Actually my friend had recommended this and I had called them up many a time but no one responded well enough.
This type of thing is definitely not something that you would expect from a tour operator.First of all the tour operators should layout some comprehensive and budget friendly plans, as the large chunk of the indian middle class would not be able to recommend or purchase it.They should also pick up some hotspot destinations in the local area itself. I'm such a plan and an more aggresive pricing of the tours that they offer will help them retain more of their customers.Also their reception of the consumers should be highly efficient.