Worst service experiance. Review on Dish TV

Nonsupportive Website and customer support.

I have bought new DTH Dish Tv connection HD Home along the same under promotional period have got One-month Free subscription for Titanium Pack+ HD pack worth rs.7

But on second First recharge, I had chosen to go with a regular base pack of Rs.262+18% GST i.e. Supreme World As I experience from a free pack that another regional languages are worth for me to pay although the monthly tariff rate was too high so, accordingly had decided to choose my own channels. While by visiting on Dish tv official website had tried to make payment for the selected pack.

On the same website has shown an alert notice "that I will lose 175 around channels while by selecting the same" accepting the same had confirmed and press ok to move further. It has shown an error for payment acceptance as asking to remove the earlier packs(i.e. free subscription pack similar which I had got, with new connection) had tried to remove it by logging from dish tv account. Failure to the attempt had called to customer support on 20th Oct 2018.

Asked for help narrating the error and about the pack wants to be selected for. Customer support Executive did some of the activities to help on the same. After which my payment got confirmed(As said by executive restart the setup box after 15minutes it will get active) I did the same and it was working.

But after some days about after 20days, my TV got stopped, with the message the pack got over.

On the same note had called up to customer support and asked for the error.

upon the same, it came to my notice that the from the website, only request gets generated and changes in tariff only gets changed by calling more over its shocked me when it’s been conveyed the earlier pack was not got changed cause to the same amount was counted as pro rate basis traffic for earlier plan. On the same failure to provide assistant executive had forwarded my call to his senior. Where he was putting the whole balm on me that it was purely my responsibility to cross check. He said we have recordings and everything gets recorded. I requested to cross check the recording what has been communicated with the executive and also conveyed that I did the both selected and paid from the website and talked and confirmed from the executive.

So, the below question arises

Is the website worth to use? Does the website of Dish Tv do not even accept changes in the plan even if account holder login with OTP verification?

Does it require to make a call to customer care after selecting a plan from a website?

Does it require to pay additional plenty charges if holder does not recharge within 3 days after the expiry of the plan? (which they charged me 25 /- additionally, however, was refunded when I raised the concern)?

Does quality analysis team require 7 days to check the recording?

If the holder had to cross verify what he is selecting? Does team of dish tv do not have the courtesy to confirm for what payment has been made(instead of counting the same paid amount on pro rata basis)

Submitting my experience while adding low-quality customer service experience being offered by dish Tv.

I accept it was my fault after putting mail on returning/refund on delay in installing of connection had granted the installation process. Resulted of the very beginning bad service is creating problems now to me.

I wish JIO may launch its services for DTH as well so, companies like this may get some lessons on customer services

Regards

Amanjot Singh

Mob - 9592145777