I am writing this review after frustrating 4+ bad experiences with dish TV customer care. All of them did not solved in 24 hours as they promise. Each ticket will take more than 4 days and 10 or more follow ups. And each follow up take 40-50 minutes on call as they will put your call on hold for half of the time when you call. And worst thing is that the number is not toll free and you will be charged for the same. And after that they will give you fake hopes to resolve your issue, but nothing will happen and your one day wasted again.
Till these all the thing were happening I didn't complain for anything, but this time it would become worse than ever. I will explain you the whole scenario day wise.
Day1:
It was around 3.45 pm, I was watching a movie and suddenly tv signal went. I thought there might be some weather or technical issues and I switched off the tv. After 4 hours I again started the tv and same issues. I had called to customer care, the guy at next end provided me some guidance to resolve the issue as the error 303 was there. But nothing happened. Then he suggested me to technician visit is required with 200+gst charges. I opposed that why should I pay the same as I did not do anything with it, it gets closed automatically. He told sir if you want get it resolved you have to pay charges. I told them I don't want this visit I will change my operator. He transferred the call to senior department and he also suggest me the same and I refused it again. And send the whole thing to dish tv via my dish tv app in write to us section that I am not going to continue with dish tv.
Day2:
In morning around 9.40 am, I had received a call from a lady with dish tv senior department. Again she was trying to convince me to pay 200 rs but on refusing she was telling me to we are waving off 100 rd, you just pay 100 rs. I again refused not to pay a single rupee then she told ok we will send the technician with free of cost. I told if the thing get resolved then and only then tell me the thing I faced lots of problem earlier with each ticket raised, she ensured me that sir you will get call in one hour from technician. Whole day passed but no call no resolution. I top up that ticket again with no solution.
Day3:
A next day local customer care lady called me and told you will get a call from technician today for sure. Due to I was driving I couldn't pick up his call. After sometime when I called on same number, technician told you did not receive the call i came at some else place. Now I will come after 7.30 pm. I waited for him, but he did not come and I called up him at 8.40 pm. He told me coming in half an hour. Again he did not come and I called him, he told will come tomorrow morning 11.00 am for sure.
Day4:
I did not do anything and waited for him till 2.00 pm. On his unavailability I called again on his number 3 times but he did not pick up the call. I had number of local dish tv customer care operator from which she called, I called on that number again. She told me he was the technician of another area I will send another technician to solve your issue. I started waiting for him but no one visited. I called on the same local customer care number, but now that number is also showing switched off. I top up that ticket again that I am not going to use this service, and I had already contacted to other DTH operator.
Day5:
Around 3 pm, I got a call from technician that I am coming at your place. I told him that I had already raised a request to xyz DTH operator to set up a connection. He told ok and disconnect the call. Suddenly I received a call again from a lady who is local customer care executive telling that sir why did you tell him no to come. I told that you were supposed to send technician yesterday and without informing you switched off the phone. She told sir that was the half day, I told her you at least inform us about it. I told her I do not want to use this service again, I will use another DTH operator, she told ok you don't want to use than we are not free to provide service to you. Such a rude behavior from her.
PS:Every dish tv employee is doing nothing except giving stupid excuses for doing nothing including senior department employees. If they use their brain in doing work which they use in giving excuses, they will be a better service provider. I can assure you that dish tv will become a past very soon if they are working like this. They can not stay in the race with other good service providers who are working with punctuality.
