Fraudulent Issues and not refunding my money. Review on Country Holidays Inn & Suites, Noida

UPDATED:

Since, I had an issue with Country Holidays Inn & Suites, Mr. Ujjal Roy, Senior Official of CHIS promised me that my issue must be resolved at the earliest. Now, my issue has been resolved. Thanks to Country Holidays Inn & Suites and Mr. Ujjal Roy.

REVIEW:

• I got a 5 years’ Membership No. CHISRG773707 of Country Holidays Inn & Suites Pvt. Ltd., OBS TOWER 3rd Floor, A- Block, A-37 Sector 63, Noida-201301(Reg. Office- 2045/1, 2nd Floor, Street No.6, Chuna Mandi, Paharganj, New Delhi-55) for availing 35 days stay with my family at 5 or 4 star hotels anywhere in India as lots of requests made and the following luring benefits and discounts offered by the company’s officials - Mr. Rahul Arora, Mr. Anam Mirza & Mr. Prem. I have paid a total amount of Rs. 82884/-(in partial payments of Rs. 50000/- on 01.04.2018 and Rs. 32884/- on 13.05.2018) to the company at its Sales Office -TDI Mall Rajouri Garden New Delhi for the same:

(vi) If a member does not like its services, He can get cancelled the membership anytime and the company must refund his amount.

(vii) A member can place the request for booking of the rooms at his desired place even before 24 hours and the company would provide the same.

(viii) I informed them that we always need two rooms for four family members including two children aged 10 years and 11 years on every visit. They provided the membership for T-1 telling that whenever I need two rooms or more, the company would provide the same after deducting two days or more from my account of 35 days. When I objected that in this way, we would avail only 17 days, they assured that they would also provide complimentary 14 days.

(ix) Mr. Anam and Mr. Prem told that its Annual Subscription Fee would be on annual basis for 5 years. If I avail their total 35 days within two years or even within one year, it would charge ASF only for two years or even for one year.

(x) They told me that if a hotel provides complimentary breakfast and other facilities, the company would not charge for the same. The company would also give other free facilities like complimentary dinner, breakfast, etc. time to time.

• During the payment process, I had to pay Rs. 15000/- as Registration Money and the rest amount had to be paid within two months, but Mr. Anam cleverly got debited Rs. 50, 000/- in place of Rs. 15000/- from our SBI credit card saying that the this deduction was made by mistake and due to mishearing of pronunciation i.e. Fifty Thousand in place of Fifteen Thousand.

• Since I was getting late and was mentally pressurised and brainwashed by Mr. Anam & Mr. Prem, I signed the agreement keeping faith on their words and without going through it. In fact they continuously tangled me in gossips while deducting the amount and signing the agreement.

• On repeated requests of Mr. Anam Mirza to avail CHIS’s offer for one night complimentary stay at ITC Fortune Orange, Gurgaon, I along with my family visited there on 26.05.2018. The hotel was very far from Delhi situated on NH-8 with a distance of 65.4 km, which is not very safe to visit with family. It was also not a five star hotel and its services were not satisfactory.

• On 11.10.2018, I requested for booking of two rooms at Mysore for 20.10.2018 and two rooms at Ooty for 21.10.2018 for four persons. But the company was asking to pay for second room on tariff basis @ Rs. 5000/- per night. The company was also not providing the hotel at Ooty. In place of it they were providing the rooms at Coonoor a distant place from Ooty. The hotels were not a five star or four star. Prior to book the rooms, the company was also asking to pay an amount of Rs. 10384/- for ASF and for mandatory breakfast that we did not require. With an objection, I contacted Mr. Anam Mirza, Mr. Prem, Mr. Ujjal Roy and Ms. Kusum Jha after getting rejected my few calls. But they denied to cooperate me.

• I did lots of correspondence and made so many verbal requests to the company for booking of rooms as per my convenience. But it did not accede to my requests. Therefore, the booking could not be finalised and consequently, I had to bear extra financial burden myself for booking the rooms at both places in spite of giving Rs. 82884/- to CHIS for availing such facilities.

• Due to the said reasons, I requested the company through lots of emails for cancellation of my membership and to refund my money back. But the company is not ready to refund my money. In response, it is referring its false agreement.

• The company’s commitments mentioned in Para-1 at Point Nos.(i) to(v) above are totally false. Its agreement is also biased, illegal and unlawful. In fact the company is cheating its members. I also got so many negative opinions, complaints, blogs etc. against the company on different websites which show a wrong reputation, false commitments and irregularities of the company(ANNEX-IV).

• Due to the said reasons and as per undermentioned CHIS’ Refund Policy written on its website(countryholidaysinnsuites.com/refund-policy:), I want to cancel my membership and to get refund of my money i.e. Rs. 82884/-. “In case of any valid point of dissatisfaction, the member can cancel their membership.”

• Therefore, I requested the company for cancellation of my membership and to refund my amount of Rs. Rs. 82884/. But the company is not ready to refund the same. Now, I am feeling cheated and harassed by the company and I want my money back.