Compaq Presario V3000's -"Passion for Customers". Review on Compaq Presario V2384TU

I have purchased a COMPAQ  Presario V 3700 Notebook

Compaq /HP retailer , Aashnik Incorporated at Vadodara on 10 th June’2008. During demonstration of PC at the retailer’s shop, I have noticed that the key board left side being projected upwards compared to right side. To my query, they  informed that after few days use, it will get levelled. ( IBM enhanced (101-102-key) keyboard. New technology from Mars I believe.

During the month of September, two key buttons have fallen off and  I tried to place it back on the slot but could not. In this regard, I have registered a complaint online and I have been given a Complaint  Identification Number ( please read below)

(.) Your complaint has been successfully recorded and will be forwarded to the relevant department.

Please record the complaint identification number CCHSAP167375 for future reference.

HP treats all complaints as an opportunity to improve. Each and every complaint is reviewed and where ever necessary acted upon to develop our business operations and the way we interact with our customer.

Your feedback is very much appreciated. (.)

On Wednesday, 8 October, 2008 2:50 PM,I have received a mail from Mr V, Shekar [mailto:shekarv@hp.com] ( please read below)

Greetings. Mr R S DEV

We sincerely thank you for contacting us.

Further to your issue, we would request you to contact our Technical support center on toll free numbers 1800112267 or 30306363 (prefix with local STD code when calling from mobile) from Monday to Friday from 9:00 AM to 6:00 PM.

Hope this will enable to receive prompt service support and assuring you the best support at all times.

Thanks and Regards

V.shekar.  Hewlett Packard India Sales Pvt Ltd.

91-80-25041494

shekarv@hp.com

"Passion for Customers"

As suggested by him, contacted above numbers and after putting me on hold for 3 minutes, they conveyed their inability and asked me to contact HP online customer service.

I tried to reach Mr V.Sekhar and he is missing in action. What a dismay!. This is the way brand like COMPAQ/HP to behave ?. They have paid a hefty amount to SRK for endorsing the product and only this way they can cut corners to minimize lose.

Since there was no response from any of those numbers provided, I have contacted

Vandana

Bhardwaj

APJ - CCHS - IOPS - IAP Consumer Support

Ops

Hewlett Packard India Limited

email: bhardwaj@hp.com

Failed to hear from her, I send a mail to ap_du@mail.support.hp.com  and received a mail (please read below)

From: ap_du@mail.support.hp.com [mailto:ap_du@mail.support.hp.com]

Dear R S Dev,

Thank you for writing back to HP Customer Care. I understand that you have registered a complaint with HP. R S Dev, I apologise for the inconvenience. I understand your concern and will ensure that I provide you the apporpriate information. R S Dev, I would like to inform that we are unable to open the attachment you have sent with your e-mail. I would request you to contact us on the number given below.     Please contact us on the following phone number.  We will do the needful to resolve the issue.  1800 425 7737 OR 03323407400

Hours of operation:  Monday to Saturday 9 am. to 9 pm. (excluding public holidays); Support in English and Hindi.

If you need further assistance, please reply to this message and we will be happy to assist you further.

Sincerely,

\Sam

HP Email Support Team

As suggested by him, contacted 03323407400 and found its recorded message and it would be of no use to me.

Now let HP/COMPAQ answer-

1.Why the retailer is not taking the responsibility to get the matter resolved?

1. Why HP/COMPAQ is taking customer for a joy ride asking him to contact several numbers which would not result any positive action? Do they know whats Passion for Customers?

   
   




2. Why the manufacturer is so careless about the service after sales?

   
   

My notebook key buttons falling like grand old nanny’s teeth’s - like over riped plums.

They have paid an hefty amount for SRK for endorsing this product and this is the only way they can minimise the cost incured by - No service after Sales strategy.

In my opinion, the product is manufactured in China for cost reduction purpose n their is no QUALITY.