Aug 09, 2016 06:06 PM
61828 Views
(Updated Aug 09, 2016 06:03 PM)
I have booked a car using their services 1 week in advance from my planned trip and had a very risky experience with REVV, if I have to mention point wise: -
Driver started bothering me from morning 9a.m after every five minutes for a pick up time of 1.30p.m.
Risky part I: - as on my way back to my home, me with my family got late due a jam in a remote location where we did not have internet access, on calling customer care for 1 hour the executive told me that the extension can only be done through app and they cannot consider my request until I deposit extension amount( remember I do not have internet and have mentioned the same as well), also when I asked them to adjust the same from my deposit meanwhile so that once I get internet will pay the same, but they did not consider and took this conversation for 1 hour and we landed at an extension period within 3 hour, so that they can charge penalty to me as well.
Risky Part II:- In the app it is not mentioned anywhere about what extra will be a weekend extension charge is for second extension at 20% of the standard hourly charge i.e if scorpio had a charge of Rs.89/hr it will land up to Rs.106.8 whereas they have given me a bill of 334/hour and in case I would not have informed them the penalty would have been 400/hour so what the benefit I had?
MOST RISKY PART: -they stopped receiving to calls post 9p.m, IN CASE I WOULD HAVE BEEN STUCK, I CANNOT CONTACT THEM AS THEY STOP RECEIVING YOUR CALLS.
INTOLLERABLE: - they cant pick up a vehicle after 1 a.m, so in case you delay your drop by 1 a.m they will IMPOSE YOU WITH A CHARGE OF Rs. 334/hr because of their incompetence WHY SHOULD A CUSTOMER SUFFER? AND IT IS NOT STATED ANYWHERE, HENCE A FRAUD AS WELL.
NO RESPECT OF CUSTOMER: - while they have a policy of not picking the car till 4 a.m, their driver called me from 2 a.m in every 10 minutes asking for the route to come which resulted in me being up all night waiting for their driver to come and when I complained about the same, their executive namely – PARTH AND WILLIAM started misbehaving and getting irritated .
I WOULD NOT RECOMMEND THIS TO ANY CUSTOMER, DO NOT RISK YOU MONEY WITH THESE PPL, GO TAKE ZOOMCAR, IT MUCH MORE RELIABLE .
