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22%
1.37 

Customer Service:

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India
Inefficient staff gave wrong information
Jan 07, 2019 11:59 AM 1317 Views

Customer Service:

Rates and Charges:

Satisfaction:

Staff Attitude:

I am an existing two wheeler loan customer for Capital first.




  1. I wanted to change my bank account ECS so I went to office at Panjagutta and gave a request on Dec 11, 2018.




  2. My ECS got bounced on JAN 05, 2019 because ECS didn’t get processed.




  3. To my surprise I called customer care to enquire and this is where the whole thing got messed up.




  4. Executive kept arguing with me to transfer the call to supervisor, and after that after shouting he at last transferred the call.




  5. Supervisor kept arguing with me instead of accepting the mistake but defended his colleagues at call center and he is completely a waste of time because I spoke to him for around an hour but no use. HE doesn’t understand the customer but keeps on talking non sense which is irrelevant to the issue. I kept on asking him the same question for 25 mines and there was no answer. So I had to tell him that he is not ELOQUENT so he transferred to his so called manage.




  6. This Manager amateurish because he doesn’t want to listen to his customer and in return he starts blaming me for the mistake which I had not done.




  7. As this person was not equipped with customer service skills I had to tell and shout on him to take his phone and call the branch and know what exactly happened.




  8. To my surprise every time he comes and gives me some new information.




  9. I had to ask him more questions wherein he didn’t had answers for it and kept defending his team.




  10. These people are very poor in handling customers because they are first






Not well disciplined


Not well trained


More importantly


They are not skillful in their jobs.




  1. unfortunately level 3 manager escalation was not helpful so I had to ask him to transfer it to his manager whom he reports to but this time he denies saying there is no manager above me and if u want to talk to someone who is above me it is STATE HEAD to whom u can go directly and talk in the office where I went to give a request to change my bank account ECS.




AND THE FUNNIEST THING IS IN THIS 20TH CENTURY THIS COMPANY DOESN’T SEND EMAILS TO CLIENTS ITSEEMS ? ?


SO LET ME GO TO THE OFFICE AND SEE WHAT WILL HAPPEN IF I VISIT AND SPEAK TO STATE HEAD WHETEHR SHE WILL METICULOSLY HANDLE MY CASE AND GET IT REOLVED OR WILL BE HEEDLESS AS OTHERS.


THERE ARE MORE DETAILS BECAUSE THE CALL CENTRE DISCUSSION WENT ON FOR 2 HRS I HAVE A RECORDED FILE OF THE CALL WHICH I WILL VLOG AND UPLOAD IN YOUTUBE AS WELL. COMING SOON


NOTE:


ACTUALLY I DONT WANT TO GIVE THE ONE STAR RATING AS WELL BUT THERE IS NO OPTION TO SUBMIT MY REVIEW AS STARLESS AS ITS BY DEFAULT TAKING ONE STAR


Brand Response

Dear Mr. Kumar, we are concerned about your query. We request you to write to us at social.connect@capitalfirst.com with your contact number to address your concern.

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By: care_capitalfirst | Jan 08, 2019  03:07 PM imageComments 2

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