Sheer Arrogance. Review on Bookmybai

I was looking for a cook and day time Nanny so got to know about them from google search . they have this option where you can list your requirement and they will give you the option to choose from the list of people available for that job . I listed my requirement and then I saw one option which says if you pay 1000 Rupees they will fast track and in case if you do not opt for their services it will be refunded, I paid 1k as I was in hurry . Next day I was added to a WhatsApp group with one lady looking after my requirement and her manager( claimed by the admin of the group) . This lady called me and asked for the requirement which I explained, so now comes the charges - They said 12k for one month and if we go long term then it will be 9K . My requirement was for 1 month only so I said 12k is too much can you reduce - the way the lady responded was very rude and abrupt, she said NO, IT CANT, I asked "May I know why " the lady goes - THATS HOW IT IS, YOU TELL ME IF YOU WANT TO GO WITH THIS OR NOT? I was in urgent requirement so I said yes, they sent one lady for the interview who couldn't speak Hindi, English and by toddler couldn't speak Kannada so we had to reject her . After that they didn't contact us for a long time and we got one help locally . They called me after 1 month and asked if I am still looking for the help or not so I told them I have already hired someone locally, they said they will refund my money in that case to which I agreed . Forgot to mention, I didn't opt for cook because for two meals they were charging 14k which is insanely overpriced . now it has been almost two months and I am continuously pinging in that WhatsApp group to know refund status but there is not even a single reply .

Being in the service industry if these people carry this attitude and doesn't know empathy and accountability then I don't know how far they will go .Really a bad experience .