Mar 14, 2018 03:46 PM
53926 Views
(Updated Mar 26, 2018 11:45 AM)
There are several aspects in my complaint - they are listed below in serial order. I am a BB customer for long and during this time I have witnessed their service declining - from bad to worst. Some details are given below.
1.Customer service - BB will never respond to your emails and feedbacks - rather they will take unilateral decisions to deceive and cheat you. A specific example is given below.
First issue - non-compliance to delivery date and time.
Order Number MKOVO-37517421-071217, placed on 11 Dec 2017 for Rs. 1520.00
At the time of placing my order, I found some items are unavailable and to make the final amount above Rs. 1500.00, as 10% was offered on it. I added some alternate items but after placing the order I found that delivery date and time has changed - although I already specified them.
The second issue - rescheduling your order
I tried to reschedule the order but it was not allowed in the APP/website and I was suggested to contact customer service. I send a mail to them regarding rescheduling and expected that the issue has been resolved. However, BB did nothing and send the items. As I was not in the station they called me and rescheduled it. Again they mix-up in the telephonic discussion and send the items again at another time. Finally, I got the items but BB charged Rs. 70.00 as delivery charges which were supposed to be free!
Third issue - mode of communication
I have seen that BB never responds to emails but they use telephonic conversation which is awful - they speak very fast, their accent is typical and further, the telephonic voice is not clear.
2.Another example - Poor customer service, failure to delivery time and deceiving me illegally.
Order Number MKOVO-42862322-110318 for Rs. 1518.00
The delivery date and time were missed by them and BB made a telephone call - I agreed to reschedule on another slot and let me intimate through email.
The first issue - I got an SMS that my order has been canceled - no email reply.
Second issue - BB made another order of their own canceling the existing one, where they deducted two items - reducing the amount below 1500.00 and charging me with additional Rs. 152.00.
The third issue - the revised odder has not yet been delivered - who knows what more surprises are there
3.I resent that Shahrukh is the brand ambassador for BB - his image is getting tarnished.
