Jul 26, 2021 05:32 PM
67875 Views
(via Mobile)
(Updated Jul 30, 2021 06:07 PM)
The store has a decent inventory but with inefficient billing staff. The billing staff are clueless about redemption of Payback points and yesterday, the bill payment process for a particular customer took nearly 30 minutes and still not complete. If the cashier is unable to resolve a problem with Payback points, he/she should redirect the problem to customerservice and proceed with those in the queue. What is the point in swiping the card again and again or entering its number again and again when it is beyond his control? Secondly, the store would have maximum crowd on weekends. Half of the billing counters are closed. What purpose does it solve other than increasing the commotion?
It is high time Future group pays more attention to the quality of training for its staff and quality of software.
You are a big company. Send your HR managers to get some lessons from Aldi, Lidl, Tesco or similar European retail stores and teach your staff what is meant by efficiency.
Parking facility is on payable basis but redeemable up to 20 Rs on purchase value higher than some purchase value. Rs 20 is the parking fee for an hour. When it takes more than 30 minutes at your cash counter, one just has half of the time for shopping. Why should one pay extra forthe delay caused by an inefficient billing processes?
