Nov 22, 2002 01:43 PM
5559 Views
(Updated Nov 22, 2002 01:43 PM)
I've been banking with B of A for a while now, and I dont know how I lasted this long. First of all, its more a problem with large banks. They have a billion ATMS around, and they pull in a ton of money in profits. Yet, they continue to engage in the dubious practice of double dipping. They charge $2 for the use of their machines, and then your own back, likely another large chain op, charges you another $2.
The customer service is okay. But relative to Wells Fargo, its a far cry from perfect. Wells actually goes out of their way to ensure that their customers are happy. B of A does not. Their systems are not as secure as Wells, yet perplexingly more complicated to use. On-line banking is not easy to use.
For the most part, the service that caught my attention the most is Washington Mutual. Too bad there is not enough of them around. But if I had to choose a large banking chain, I'll go with Wells Fargo. The service is better and the process is more secure and less cumbersome.
