Sharing our extremely traumatic experience related to our father’s admission to this so-called multi-specialty hospital.
We are totally aware of Covid and its complications, but we can NEVER EVER ACCEPT the medical negligence from the hospital and ABSOLUTELY REGRET OUR DECISION CHOOSING THIS HOSPITAL!
My dad tested positive for Covid on January 21st and got admitted to the hospital on the same day due to age(75) and risk factors. At the time of admission, he had the mildest symptoms only. His ECG, X-ray, and scan were all normal. His oxygen level was 99.
We had already expressed our concerns and had clearly told the medical team about his previous history of respiratory issues (asthma and cough), several times.
However, After few days, my father started to develop breathing issues, cough and his oxygen level started dropping off from 99. We were so worried and informed the staff. They said it’s totally fine.
Soon, his oxygen started dropping lower than 90, he started showing severe breathing difficulties and the staff still told him that it’s totally fine and he is stable. (which is actually not!). ALL THEY GAVE WAS COUGH SYRUP! They kept on ignoring our concerns.
My dad started complaining about chest burns/ pain and his situation got worse, unable to get up or even do the basic tasks like going to the bathroom. Still, the staff didn’t take any seriousness and ignored the red flags. They assumed that it could be due to acidity and gave gas medicines without any further medicals checks.
HIS OXYGEN LEVEL DROPPED BELOW 78 and that’s the only time they took things seriously and moved him to ICU.
ALL THESE DAYS, NO FURTHER CHECK UPS like ECG, SCAN WERE TAKEN, even though he is at risk and Covid can deteriorate health so fast.
Even in ICU, my dad kept on complaining about chest pain. They did angio later and found out that my dad ‘SUFFERED MAJOR HEART ATTACK’.
We were quite shocked! A PATIENT and BYSTANDERS were REPEATEDLY COMPLAINING about CHEST PAIN from JAN 26 and THE STAFF DISCARDED IT AS GAS from medicines, BASED ON ASSUMPTIONS!
Our father was suffering from a heart attack and he was in a multi-specialty hospital at that time!
FEW POINTS TO HIGHLIGHT THAT SHOWS THE LACK OF PROACTIVENESS AND NEGLIGENCE OF THE COVID STAFF:
1) There were always delays in communication from the team to us.
When dad was in ICU, we had to wait till the next day afternoon to get the updates. When we call, most of the time, there is no response from them.
2) There is another weird policy/EXCUSE, that since it’s Covid patients, ECG, SCAN, etc are done only at late night and patients had to wait a whole day. this causes delays in the treatment and is extremely stressful for patients and families.
MAJOR FLAWS:
3) Patients under the risk category are not being given any proper attention.
4) When patients complain about any issues, it’s not even being given any seriousness at all by the nurses and duty doctors. Everything is ‘normal’ according to them.
5) An elderly patient whose situation worsened and could not even get up from bed was considered AS STABLE WITHOUT DOUBLE CONFIRMING with further MEDICAL CHECK UPs like ECG, scan, etc. I now doubt if the duty doctor and nurses alerted this deteriorating condition to senior doctors. I even doubt if he and the nurses have got a proper medical qualification!
6) When a patient COMPLAIN CONTINUOUSLY about CHEST BURNS and BREATHING DIFFICULTIES, UNABLE to do a daily activity, it was disregarded as gas and gave gas tablets. HOW On Earth, an efficient medical team does that? Why didn’t you guys even feel like doing additional tests to double-check?
7) No priority or criticality based on the classification of patients in the COVID critical category.
8) When a patient with an Oxygen level from 99 starts dropping and BELOW 90, how come a Doctor says that it is NORMAL?
9) There were clear delays and medical lapses BEFORE ADMITTING TO ICU after the initial testing.
10) IF YOU CANNOT GIVE PROPER CARE TO COVID patients, especially the elderly, DONT admit the patients. You have denied our opportunities to give my father good care and treatment in other hospitals like Amritha that give extremely good care for patients under the risk category( based on our relative's experience)
My dad couldn’t make it. HE PASSED AWAY DUE to HEART Failure and other complications within a week of ICU admission.
WE ARE SO DISAPPOINTED AND HEARTBROKEN THAT OUR PAPA HAD TO GO THROUGH ALL THIS PAIN.
NOTE: We had some discussions with them including Dr. T. R John, unfortunately, they were just beating around the bush and not given any justifiable response to us.
I know, these guys are big shots, and people like me can't do anything. But, to the staff who is responsible for the medical negligence, if you are reading this, remember KARMA pays back to you!
