Fraud Scam of Asia Travel.Com Philippines! CAREFUL. Review on Asiatravel

Booking Reference:  MASTER BOOKING REFERENCE NUMBER: PH04MNLFP0078981

Dear Asia Travel.Com Corporate Office

I would like to file a complaint against Asia Travel in the Philippines for the fraud scam on tour reservations. In April 2018, I decided to make an early reservation for tour packages as I wanted to avail the best prices for our travel to Coron in November 2018. I made a reservation of tour packages for 8 persons and fully paid the total amount of PHP 29K. We received our confirmed vouchers.

With the confirmation of the tour reservations, I have confirmed our tickets reservations and hotel reservations and both reservations are not refundable. I will be traveling with 2 Senior Citizens, 1 Person with the disability, 1 child and 3 adults including me. This trip would be my gift to my 65-year-old mother who just survived cancer. This trip will be very important to me and to my family.

Last June 22, my 19-year-old niece died and I requested for the refund for her reservation.  Based on emails received, Asia Travel in the Philippines informed us that our booking has been canceled.  Asia Travel in the Philippines informed us that I have to request my bank to make a dispute for the refund of our reservations.

It is not our fault that my niece died and I tried to get an explanation from Asia Travel in the Philippines. And after a series of emails, Asia Travel in the Philippines informed us that our booking was not confirmed because of the payment error in the server in Singapore.  However, this does not make any sense as we received our vouchers for the tour.

If there was an error, I believe that Asia Travel in the Philippines should absorb all the necessary costs in order to maintain our original bookings.   It is not fair and just that our family should suffer from this operational problem of Asia travel in the Philippines.  I tried to contact the Operations Manager of Asia Travel in the Philippines Patrick Avena, Danilo Basinillo – Assistant Operations Manager, Algin Daryll-Supervisor but I have not received any feedback or resolution about this inconvenience.

If I make a dispute to my bank, the refund will take some time to be credited to my account and I do not have extra money to make a new reservation and the prices right now have increased.  Asia travel in the Philippines has been keeping my money for 4 months and did not confirm our reservation to the suppliers! BE CAREFUL!

I believe that Asia Travel in the Philippines should shoulder all additional costs to maintain our original booking considering that our air tickets and hotel reservations are already confirmed and cannot be refunded.

My Bank Metrobank confirmed that Dispute can only be done within 120 days from the date of the transaction. Asia Travel Philippines waited this period so that I could not file a dispute anymore.

I am sincerely asking for help from the Corporate Office of Asia Travel for proper handling of this complaint.

Sincerely yours