Sep 28, 2010 05:31 PM
5868 Views
(Updated Sep 30, 2010 08:57 PM)
I used to be a blind fan of APPLE products till the day when my mac air started giving problems after eight months of purchase.
From that day I am still ruing the fact why did I spend a bomb in purchasing mac air. First its too slow by any standards. Secondly, it gets heated up to a point that it can burn your fingers.
Thirdly the fan can start making so much noise that an exhaust fan too cant make.
Fourthly GOD forbid if something stops working outside warranty and you are in INDIA.
My mac air stopped working normally and I had to give it to a service center in imagine store in Forum mall in Bangalore. These people kept investigating for the problem for over 1 month. Imagine the height of problem that was present that they had to keep it under observance for almost one month and even then they could not find a problem and I had to take back forcibly the laptop from repair center after a point when they even stopped picking my calls. They had done some RAM/Power reset and had applied some liquid on the processor. After which the macair started working but would make so much noise as if an exhaust fan does. So I stopped using it in office.
After two months of repair the laptop totally stopped booting. Yeah the D day had come . As it was the costliest thing I owned I was having some financial problems I kept it in my showcase for almost 2-3 months. By God's grace my financial condition normalized and then I took it to a Apple showroom in Jayanagar. They were happily charging me Rs 1500. No not for my full body diagnosis. Just a laptop's diagnosis. I somehow convinced them to charge Rs1000.
After the diagnosis they came to know about the fan is not working and that it has to be replaced. They charged another Rs 2200 (no no .... not for the replacing all fans in my 1BHK house ) just for replacing mac air fan and told me to vanish for another 5 days. I reappeared at the showroom after 5 working days and they again said me to vanish for another week as there was shortage of apple mac air magical fans.
One fine Monday they broke the silence and called me up and happily announced the fan has been replaced Sir. I was glad. I told when to come and collect the laptop. They answered no no .... not yet.
Its still not booting. WOW http://www. Full month gone and spending Rs 3200 they were able to repair a laptop which was still not booting. Super I asked them what next. They told my hard disk has bad sectors. So What. SO they will have to format the SYSTEM. Yeah I was seeing the real end of all my Picture Libraries.. Ahhh lost... All my work related DATA lost ... yes.. And they had to format the system. After that I was able to use the system but without all my pic libraries etc.
Services of Apple partners in India still need lots of improvement. Its not of that quality that they charge.
Before purchasing any apple product you must at least checkout the cost /list of repair parts etc. And if you are not in Ambani's league please avoid it. Or atleast ensure that your laptop is never out of warranty, even if it means shedding 14k for couple of years.. it will still save u the pain and tension of a component failure like mine.
