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Home > Home and Appliances > Non Kitchen Appliances > Water Heaters > AO Smith Water Heaters > AO Smith - Jaquar > AO Smith = Very poor after sale and service
AO Smith - Jaquar
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AO Smith
"Please note that as per the terms of collaboration between AO Smith India Water Products Private Limited ("AOS") & [Jaquar and Company Pvt.Ltd] ("Jaquar") (such collaboration has ceased with effect from [September 19th 2014]), Jaquar was and is responsible for handling all service related issues for AOS – Jaquar products. However, as a mark of goodwill and to prevent any hardships to our customers, AOS is willing to assist the customer in resolving any service complaint s/he may have for the locations where AOS has its service presence or coverage. We request the customers of AOS – Jaquar products to contact us directly through the telephone number or email mentioned in our website http://www.aosmithindia.com/contactus to resolve any service related issues pertaining to the AOS-Jaquar products. However, please note that in providing such service related assistance, AOS does not assume any liabilities associated with Jaquar."
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I am using 25 lts. AO Smith Water Heater. It was on AMC which expired on 22.11.2016. I asked the company for renewal of AMC but got a shocking reply that AMC is closed and will be reopened in February, 2017. It is highly inprofessional on the part of the company which lacks in after sale and service. My advice is that think ten times before purchasing AO Smith products. The company is behaving like a small street shop. Highly dis-guesting. Such products should not be purchased.
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