Nov 28, 2017 09:02 PM
31163 Views
I am a prolong customer almost since 10 years and a loyal customer of Airtel mobile service provider in spite of so much competition and cheap service available in the market I didn't port my Airtel No I think now that was my worst mistakes so far
I am writing this complaint just because so that latest Airtel should improve their service in this regards and customers like me should not be further penalized, below I am describing two of my recent case.
Case 1: Almost a month ago I got recharged my No with 398 for 84 days of 1GB data and unlimited calling.
after few days my main balance start declining after inquiry I got to know that offer is valid for 4G sim and since my sim is 3G I can't use that service anymore - don't understand why any such hidden terms and condition. why not the information direct pass to the customer before selling the plan. why vendor/company hide such details - it seems they want to get a chunk of profit unnoticed by the innocent customer but don't understand such kind of monkey business will backfire them and in such a competitive world they lose more and more customer.
CASE2: This time I got replaced my 3G sim with 4G and 25/-Rs paid for upgradation and topped up with new available 448 plan for 70 days of 1GB data and unlimited calling.
After activation of SIM almost 24hours past and I noticed my SMS service has been barred without any prior information - not only that my SIM was also not updated for 4G service, that all I came to know after enquired to customer care.
in such a digital world of economy it makes me paralysed to monBrianbalakumaranr my banking activities almost for 40 hours and further till writing this latter, and the worst part is that after enquiry to customer care I was informed that this is a regular process during SIM upgrade that "SMS service barred" so to activate that service everyone has to request customer care to enable such services and also separately raise request to upgrade sim to 4G. I don't know how other customers are facing such situation and how stupid company has such policy to barred basic service without a prior informing customer.
The company should be easy off all such hurdles and pass all basic facility to the customer without so many communication been raised.
I also thankful to Reliance JIO and having ported my earlier No(not this one) and very happy with all his proactive service.
NOTE - A Basic question to myself and others customer like me, Why and why shouldn't I PORT this mobile no to reliance GIO not only me all those who have been victimized by many unknown ways from such service providers - should PORT.
All above is my own opinion please read as grievances and take corrective action to resolve a common issue like that.
Thanking all
Rakesh Swarnkar
rakeszswarnkar@gmail.com
