Oct 12, 2021 05:20 PM
1104 Views
The connection was good, up and running. A technician from ACT comes in at 1 PM requesting permission to replace the fiber optic cable. He said that he won't take more than 5 minutes. The internet is now fully down. Why replace a cable that was appropriate with one that does not connect. On logging a complaint with customer service, I get a message at around 3:45 PM that my problem is expected to be resolved by the next day. An up and running connection was jeopardized and now there is no accountrability. What was claimed to be 5 minutes has now stretched to 24 hours. I was given no notice of this act. My work is stuck and all that I hear from the customer srvice representative is "There is a technical problem and we are looking into it". Why not restore the cable that was proper? Why did the technician enter my premises if the new cable was defective or not connected at the other end? No response to this query.
