Service Issues. So lethargic

Review on ACME Boulevard, Andheri East, Mumbai

I am confused about ACME. I understand one thing very clearly that ACME quality of construction and intent is good but somehow they have always failed to deliver on the timelines. It has more to do with the team I believe.Any organization is best known because of the team. I booked flat in Tower 5, 3 years back ie September 2018. Now it is November 2021. While selling, I was told RERA possession as June 2020 and sales people told me that they are planning to hand over by December 2019 unofficial yes. They sold me an inventory which was supposed to be Refuge flat. Somehow they struggled and manage to get CFO permission and made it a normal flat after a year. My agreement says RERA possession date as June 2020. In the meantime, they faced various challenges. Today RERA possession date is June 2023. I am surprised, how these people are able to play with RERA rules. Because of COVID extension can be 1 year. How come it is 3 years.

Furthermore, sales people who sold are not in the picture now, as they have done their job. New RM and accounts team are accessible but of no use, as they put their hands up all the time. Their HOD named Anuradha wasn’t not willing to meet up, when I tried to meet up through junior RM and accounts. After a month I did a surprise visit. I couldn’t believed, Anuradha wasn’t willing to take out even 5 minutes for a customer who have come to see them. I was so lucky that I knew owner’s relative through my friend and that person called up and requested Anuradha to meet me. Over 3 years, I have realised that this organization is suffering due people and process and not management intent

Can we flat owners of ACME form some group to keep us updated? Please share the number, if there is group

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