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New Delhi India
Horrible Customer Care! Still Waiting For My Dress
Apr 22, 2014 07:59 AM 23535 Views

Customer Service:

Product Quality:

Delivery Timeliness:

App & Websites:

Reliability:

I thought Jabong was different from other online sellers and but its no different at all. I agree that I've had good experience in the beginning but one simple issue and I'm waiting for the replacement product to arrive forever, With the product nowhere to be tracked. the ORDER status still shows "in transit"-UNTRACKABLE.


original order ID: Order #140407131789703 of 07/04/2014 15:59


replacement order ID: Order #140408388050046 of 08/04/2014 13:00{ request raised from WRONG ACCOUNT by your STUPID REPRESENTATIVE} and you let your customer suffer for your agents unacceptable fault.


After which I requested for refund but I still don't see any request raised as usual. haahaa.


FYI.


Efficient customer care is the only factor to let for business grow.


Empty promises/assurance only aggravates your customer. And after harrassing your customers, don't try and teach them to talk professionally. " First take the plank out of your own eye, and then you will see clearly to remove the speck from your brother's eye"

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