Nightmare experience. Review on Cocoon Hospotal - Durgapura - Jaipur

Had the worst experience of my life in this hospital. Was consulting Dr. Priya Gupta. Being an exclusive maternity hospital I considered it to be safe during covid times. But here I was trapped. The sanitisation and covid norms on the 1st floor where all consultation rooms are located in a mere sham to trap you.

Things are just opposite on the 5th floor where the labour rooms are situated. I was given a shared labour room named blossom with two beds and no washroom. As I entered it, I was given a badly torn reusable surgical gown to wear and a bed with blood-stained linen to lie down. Quoting my gynae Dr. Priya who came around 9.30 am to just talk from distance“due to rush I was given this shared labour room”.At around 11.30 am amniotomy was performed on me by the duty doctor Dr. Pratibha in an inhuman manner with just gloved fingers. After performing it they left me alone to lie on the wet linen in labour pains and didn’t even bother to give pads or underpads. For a toilet, I had to walk unassisted to another labour room to use a shared dirty washroom while spilling blood and amniotic fluid throughout the way.

When I asked for water, the nursing staff who was busy chatting with other staff gave it after 15 minutes. They were so unempathetic that they were talking in front of me that the rush in labour room today is the result of the corona. Live training was being imparted by senior nursing staff to newer ones on me. They were even being taught to cover the female patient as male neonatologists were passing through the same passage where labour rooms are situated. They even can’t maintain a women’s dignity. Is it to be taught?

Just 30 mins before I delivered I was asked to change the labour room walking unassisted; no wheelchair or stretcher was provided. There also for 15 mins I was assisted by just one nursing staff. When she felt that I will deliver very soon and the duty doctor and gynae very not available around she turned me on my left side, stopped my drip to get time for preparation, and called them in haste. When the duty doctor came they started my drip and I delivered in 5 mins. My gynae just came 2 mins before I delivered. Till then she didn’t even touch me. For this, I was consulting here for nine months.

My child was just shown to me in hands of a neonatologist and then I was given in calm pose. No skin-to-skin contact no feeding till 1 hour of delivery. When I became conscious and asked to feed my child the same staff who emptied the dustbins 2 mins ago in front of me brought my child to feed without changing gloves. The vaginal pack was inserted inside me which I was not aware of as I was given a calm pose after delivery and even that nursing (or sweeping?)staff was not aware and then she insisted me to pass urine. When I was not able to do so due to the pack, she said rudely without doing that duty doctor will not allow me to shift to the room. When I was in the washroom she even carried my newborn to the washroom. She was holding my newborn with one hand and with another she took the jet of the toilet to spray water on my stomach so that I pass urine. Heights of negligence. When the duty doctor Dr. Mandira came to remove the vaginal pack I came to know about it. Long strips of gauzes were given to control bleeding and you need to hold them with both your hands while going to the toilet. In the name of post-op care of stitches, the nursing staff will just ask you to change the pads and will apply the metrogyl ointment without even cleaning the stitches with a betadine swab.

This hospital just knows to loot money from patients without delivering services. In the name of covid, they are charging heavily but are not maintaining even the basic hygiene norms. What's the sense of sanitising the patient chairs after each consultation when you cannot maintain the basic hygiene in labour room, washroom, and at least while handling a newborn. Even after giving detailed feedback to management they just apologised verbally and today when they receive legal notice my gynae calls to say that we are creating a big issue of small things. Extremely shameful