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Nov 22, 2012 12:59 PM 5456 Views
(Updated Nov 26, 2012 02:48 PM)

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I received a prompt reply from you (Aramax) on 22nd Nov when I published this following review about Aramex for non receipt of my samples. In the reply you have mentioned that an inquiry will be ordered immediately. It is 4 days since I raised the query. But nothing has happened so far. Is this what you call immediately addressing to the concerns?


I am also attaching the tracking status of one of the above 4 AWBs. Pls have a look.


----------------------------------------


22nd Nov 2012


Hi,


I have ordered for some reward me samples. The shipper has send the products through Aramex courier and intimated me the AWB numbers. When I tracked in Aramex website with these AWB numbers, it shows that the samples received by Bangalore office on 16th Nov 2012 (i.e 7 days back). But to date I haven't received the samples yet. Even if they were sent by ordinary post, I would have received them by now. I saw the reviews here and responses by Aramex. I am wondering if Aramex simply respond to the posts here or act and arrange to send the parcels promptly.


Following are my AWB numbers.


4657404861


4679333525


4657292894


4657404452


Brand Response

Dear Customer,
We take this opportunity to thank you for choosing Aramex as your logistics and transportation partner and for bringing this incident to our attention. We acknowledge the receipt of your complaint. It will be immediately addressed and an investigation will be launched accordingly.
We will update you with the outcome as soon as possible.
Best Regards,
Aramex Customer Care

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By: aramex | Nov 22, 2012  01:11 PM imageComments 2

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