Will absolutely NEVER order from them again!
Ordered flowers on the 26th for my girlfriend to give her dying mother to be delivered on the 28th by 8 pm.
Due to Covid, she's not been allowed to visit so I thought it might make her feel better if a piece of a flower was there since she couldn't be. The flowers never showed up. Had a confirmation email, was able to track the order, and still showed up in the system but they cancelled the order due to "suspected fraudulent email".
What the hell is fraudulent email?
And they never even contacted me to tell me that the order was cancelled. No call. No email. Nothing. They called in immediate family today to say their goodbyes. So she's there now and noticed the flowers never came. The first representative I spoke to offered to call her and let her know why the flower delivery was canceled. So his solution was to call someone who is sitting at the bedside of their dying mother to tell them that they canceled the flowers due to fraudulent email.
He wanted to interrupt her time to explain this nonsense instead of just sending me an email so that I could screenshot it and send it to her about what happened.
The second representative did a replacement order and took a whole $6 off my order. Six dollars.
Now the delivery is supposed to be tomorrow sometime between 9:00 and 5:00. This woman is dying and the one thing I could offer my girlfriend to console her is these flowers. She could be dead tomorrow. So she's upset and I'm made to look like I canceled the order and just reordered last minute.
My name and my word are at stake here. She's not even speaking to me now. So I asked the representative what happens if she's dead tomorrow when the flowers arrive and there's nowhere to deliver them to because she's in a morgue?
This woman told me she's going to pray. She totally admitted fault on the company's behalf, but the price of my word and my name is $6.
The one thing I could have done for my girlfriend in this time, and I let her down. The company won't get blamed for this, I will.
So I'm telling everybody now, you take a gamble on if your flowers are going to be delivered and you won't even know anything about it if they cancel because they don't inform you.
I will be reporting this to the Better Business Bureau and every website I can find. They will right this wrong.
At this point, I shouldn't have to pay anything. And whoever the person was who canceled my order without informing me should be terminated. I plan to take this as far as it'll go.
