Non - professional experience with Vascon Citron

Review on Vascon Citron, Wagholi, Pune

It is a beautiful project but we had a pathetic experience. With a property in Mumbai by not so renowned builder we realized that the material used was compromised, so for our 2nd home we decided to go with a highly reputed builder Vascon. Initially when the flat was shown to us we were told that we will have a covered parking. At the time of booking we physically searched for our flat's parking however it was not there and at that time we were told that it will be an open parking. However later the sales staff promised us that they will push the management to give us a covered parking. They said Vascon delivers their promises. So booking was done, cheque was given. A happy photo was clicked with Vascon Sales team giving us a welcome gift and booking papers. Few days later we realized that the booking amount was not deducted from the bank account. We called Vascon and they said that it will take time as the property that we took was an investment property and the owner was not willing to give us in x lakhs. Please note the price quoted to us was x + 50k and we negotiated and got it down to x (only 50, 000 less). They said they will get something done for us. After a few conversations and meetings with the sales team we were sure about not getting the property. We went to their sales office again and the manager over there told us it is not possible to get the apartment at the price we booked and he also had an audacity to offer us the same apartment in additional 2 lakhs. It was shocking, and that is the time we realized that we will have to move on. We returned the booking kit along with the welcome gift and walked out of there. They returned our cheque. The sales team has to be more informed for the sake of the customers as for us it is not just another day at work. A customer spends a lot of time, energy and emotions while selecting " Home". This is not an experience one can expect and accept from a big name as "Vascon".

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