To,
The MAnasultangement,
Sri VandAnasultan Infra Projects,
Bangalore.
Dear Mgmt,
As per the last meeting we were given nhassurances that the below specified issues shall be addressed & resolved in a time bound manner. We would like to give our feedback with rating on each below mentioned points and the actual progress seen on the ground towards ensuring a complete resolution.
Please find our response inline in red followed with rating to the requirements raised.
1.    3rd class power back up – As per the contract 24/7 power backup was supposed to have been provided from day one which has not happened at all. Not only during the day but even during the night generator is not operated and residents are forced to stay in dark without power whenever there is a power outage in the area.
(This has been started with immediate effect)
Contrary to your claims this has not been implemented. As always residents continue to suffer without any power backup despite being promised 24/7 power backup.  2/10
2.    Motor pumps fraud  – Most of the times we are told that the motor pumps are not working and due for repair whenever residents enquire about the reason for tankers supplying water daily when bore wells are supposed to suffice the water supply.(This has been rectified)
It may have been repaired but concern was also with other bore-wells where neither motor pumps nor any cables have been provided. Motor pumps and cables need to be provided in all the 6 bores for meeting future requirements once apartment is fully occupied. Need a long term solution and not temporary repair work for only the existing 1 or 2 bore wells currently running. 2/10
- Bore-wells fraud – It is not clear as to exactly how many bore wells are there in the premises.  It is claimed that there are 6 bore-wells but it is seen that only 1 or 2 are functioning while the rest are lying covered somewhere without anyone’s knowledge. Moreover water tankers are found coming regularly early in the morning for supplying water.  This is hardly expected and is a major source of concern for the residents especially for a new project with half the occupancy.  Also just dug up bores are of little use without the required cables and pumps and cannot be counted as complete bore wells.( As of now sufficient water is there and once automation is in place there will be no wastage)
There may be water sufficient for the current consumption needs while the apartment is still half occupied. Residents are concerned whether the same would be sufficient in years ahead when there will be full occupancy and consequently more consumption. Motor pumps and cables need to be provided in all the 6 existing bores for meeting requirements in the long run once apartment is fully occupied. 2/10
4.    Maintenance & corpus fraud – There is complete apathy as far as maintenance is concerned even though advance maintenance amount had been collected at the time of booking itself from every customer. Other than water & electricity no other worthwhile maintenance services are being provided as of now.  All components within the term maintenance are dismally lacking to justify any maintenance worth the claim. There is no specific person assigned for maintenance that the residents can approach with their complaints.  In December 2014 there was an email received by the residents informing them that one Mr. Anasultannd was assigned the task of maintenance but he left within few days of that communication without any substitute assigned after that.(ETA is Saturday 20th June, post which it will be ongoing basis with regular cleaning and maintenance. There is a plan to increase more facility mAnasultangement people)
Contrary to your claims this has not been implemented and we don't see any positive change in the degree of maintenance. The quality and standard of maintenance continues to remain poor & lackluster with only some cosmetic touch given here & there with nothing worthwhile to write about. 2/10
5.    Trespassing – Many a times it has been found that unidentified outsiders are loitering inside the building misusing the amenities/resources meant for the residents. Outsiders from surrounding areas are allowed by your associates/partners inside the building to misuse the resources much to the dismay of the residents.  Outsiders were found to be brazenly using the swimming pool, gymnasium, children play area, parking area meant only for use by residents currently living here.( To mitigate the same Allotment of Car parking slots to avoid outsider nuisance – ETA 26th June and Name plates to will be provided to customers  by 1st July)
Contrary to your claims this has not implemented and blatant violations continue to happen with no security measures taken to mitigate the same. The above mentioned dates already crossed and neither car parking allocation nor name plates provided. 1/10
6.    Poor security – There is a complete lack of security inside the apartment with a constant threat to the safety & security of the residents. It seems the untrained & inexperienced security guards are kept as dummy for name sake just to account as part of maintenance by you. There is no security protocol being followed nor are there any checks & balances for providing a robust security system.  Some residents even reported that fuel from their 2 wheelers got stolen while they were out of station.  As against the claim of round the clock security in brochure there seems to be only round the clock insecurity for the residents! CCTV should have been installed in the premises as a standard which was not done.( The security agency will changed and will be in effective July 1st 2015)
Contrary to your claims this has not been implemented so far. The same unprofessional, untrained, inexperienced, boys are being continued while the dates mentioned for overhauling the security system already lapsed. As against your claims the same incompetent & hopeless security agency is continued without any change whatsoever. It is nothing but a mockery in the name of security services being provided as part of the claimed maintenance. Round the clock insecurity remains a prime concern for all the residents. 1/10
7.    No Terrace Sheets – Water logging due to absence of proper sheets becomes a serious issue especially during the rains. Water logging breeds mosquBrianbalakumarans and insects in the premises making residents vulnerable to diseases.( Adequate terrace sheets will be provided within a period of 1 month – 17th July 2015)
Contrary to your claims this has not been implemented so far. Water logging continues to happen as usual while the residents are waiting to see sheets fixed over the terrace. Note that water logging during monsoon gives rise to mosquBrianbalakumaran menace leading to deadly diseases like dengue, malaria making residents highly vulnerable.  2/10
8.    Lifts out of order– The lifts go out of order very often putting the residents, especially elderly people to severe inconvenience and some residents who got stuck inside the lift found that the alarm system was of little help in a panic situation with no help available from the security.( Complaint has been logged and Ticket No is 36112175 . ETA – 2 weeks for resolution and observation as per Schindler)
Contrary to your claims this has not been implemented so far. The lifts continue to malfunction and frequently go out of order in all the 3 blocks with no resolution in sight for the hapless residents. 2/10
9.  STP fraud  – The sewerage treatment plant installed in the premises has become a source of nuisance for the people with sludge water being released inside the blocks allegedly with no provision for an outlet from the plant. As per standards the STP is supposed to have flush connection with every flat which is missing. Moreover it is built so close to the dwellings that residents are forced to inhale the toxic gases & chemicals released from the plant while in operation.  The strong toxic odorous gases released in the air poses a serious threat to the health and wellbeing of the residents and in total contravention of enviTestingronyental norms. As per PCB standards STP is supposed to be minimum 20 feet away from the nearest dwelling which is not followed in this case. Drainage & sanitation systems are not adequate resulting in problems like sludge, pollution, filth etc. STP backyard has become a dumping ground for all kinds of junk and rubble making it a breeding ground for snakes & reptiles.  Snakes have been found recently lurking in the STP backyard posing a threat to residents & mainly small kids.( STP motor problem was there due to which water was let out. Motor Issue has been resolved hence it will not repeat / reoccur)
Contrary to your claims this has not been implemented so far and STP continues to be a source of major concern. Sludge water is being released out in the open all over the open space within the building premises. The sludge water is released daily in the mornings through a hosepipe from STP into the BBMP drainage hole much to the anxiety of the residents. There is no proper provision for outlet built into the system and the sludge water is released manually here & there in direct violation of standards prescribed for an STP in a residential apartment. Sludge, pollution, filth continue to pose threat to the wellbeing of the residents in absence of a quality certified STP. 1/10
10.  Parking fraud  – The proper parking allotments are not done for the owners yet which is causing lot of confusion and inconvenience to the residents. Proper parking allocation will not only remove the confusion among residents but also stop the menace of unauthorized parking inside the premises which seems to be currently quite rampant due to lack of parking allocation. Also the parking slots need to be uniform in size & equal for all residents to avoid any disputes later.( To mitigate the same Allotment of Car parking slots to avoid outsider nuisance – ETA 26th June
Contrary to your claims this has not been implemented so far. Unauthorized & Illegal parking continues to be rampant and outsiders are found to be misusing & abusing the parking area in absence of a proper parking allocation. The above dates already crossed without any mitigating measures taken so far. 2/10
11.  Rain Water Harvesting fraud – There is no information with regard to the type of RWH system installed in the premises and whether it meets the quality standards & specifications as prescribed for conservation of rainwater.( It is implemented and shown to residents)
This needs to be looked into in more detail.
12.  Fuse stolen – Frequently meter fuses are found missing from the meter box.  Some flat owners face problems regularly because of this.
The promised safety bracket to cover the meter boxes is yet to be provided. 2/10
13.  Intercom fraud  - Intercom facility was supposed to have covered all the 3 blocks. Currently it is only limited to a single block with no provision to interact with residents in other blocks. Few days back fire caught the intercom junction box @ B block and security guards were found dousing it with water which is both dangerous & life threatening. Proper fire safety system for preventing such mishaps is completely missing in the apartment.(This will be attended too and ETA is 1st week of July)
Contrary to your claims this has not implemented so far and intercom facility continues to remain standalone with 3 blocks totally isolated from one another without being covered under one intercom system as promised. 2/10
14.  3rd class Gymnasium – The gymnasium is not fully equipped and has insufficient equipment mostly of local brand. The windows don’t have mosquBrianbalakumaran mesh for air circulation.Equipments will be services ETA  17th July
Not done yet. 2/10
15.  3rd class Party hall –There are no fans fixed in the hall and the windows have no mosquBrianbalakumaran mesh. People have been asking for fans from a long time which is kept pending.  It is inconvenient to both residents and their guests during functions without these basic infrastructure and cleanliness available to them. 2 Number of Fans will be provided by 26th July and MosquBrianbalakumaran Mesh ETA is 1 month
Not done yet. 2 fans are not sufficient and minimum 4 fans need to be provided for the 4 switch points. In fact 6 fans are supposed to be provided as per the hall dimension. 2/10
16.  Solar equipments fraud - Solar heating equipment s were supposed to have been provided in the building which is not done.( As agreed in the meeting it is not feasible under present circumstances)
This is supposed to be provided as per the sanction plan and seems to have been purposely overlooked for unknown reasons. 0/10
17.  3rd class work inside flats – Not only there are lingering issues outside but residents are facing lot of issues even inside their flats where works are pending for months without any notable progress.  There is carpentry, plumbing, painting and electrical works pending in many of the flats already occupied for months now.  Many were forced to hire workers from outside to get our work done at own cost rather than waiting for the promised workers from your end.( ETA for minor issues is Saturday 20th June and for major within a span of 1 month.)
Most of the residents are still waiting to see their issues promptly attended to & resolved even though they have given the list of issues pending in their respective flats. 2/10
18.  3rd class Children Play Area & Landscape – There is enough scope for improvement on landscaping to enhance the beauty & ambience of the premises & the children play area with lights etc. Streetlights along the jogging track inside the premises would enhance both beauty and utility of the jogging track. Also there was a plan to provide a senior citizen park for use by the old & elderly that is left unfulfilled.( Edges will be shaped like a curve and columns will be encased with rubber ETA 26th June)
Not done yet. 2/10
Few other points discussed like tube lights not working( ETA 26th June), Electric wires hanging outside( ETA 26th June) will also be addressed.
Dates crossed with no action taken to address the concerns of open electric cables hanging within the premises putting the children at high risk. 2/10
Regarding Ownership and KEB Power meter name changing requirement Builder will sign in the NOC form given by KEB and Khatha . Fee for the same should be borne by the respective flat owners only).
Contrary to your claims this has not been implemented yet. NOC for meter transfer have not been received despite several reminders already sent asking for the same. 0/10
We convey our utter displeasure at the current pace & quality of work done by you in ensuring a satisfactory resolution to the above issues and hope that instead of mere nhassurances & promises actual work will be carried out on the ground in order to address the above concerns by the end of this month with specific details given to us on all of the above with timely updates.
Overall rating - 2/10
Overall rating - poor
Recommendation - Avoid
Thanks & Regards,
VandAnasultan Earls Court Buyers Group
- Thank You! We appreciate your effort.
