Buyers beware - CRM Sobha Silicon Oasis before buy

Review on Sobha Silicon Oasis, Electronic City, Bangalore

I have bought an apartment at Silicon Oasis of Sobha. Handover is being done after such a long time that you can now resell only at a loss!

I want to share my experience of dealing with Customer Relation team(CRM) of Sobha for a simple task of visiting your own apartment. The process has been made so cumbersome that it almost amounts to harassment. The process is something like this-

1. You can request your apartment visit only through email to a group email ID. No phone calls entertained.

   
   




2. You should make a request atleast 7 working days prior to the visit.

   
   




3. CRM team will ask you if you have a genuine reason to visit your own apartment. They will decide whether you have a genuine reason to visit or frivolous reason to visit!

   
   




4. No visit on Sundays is allowed. On Saturdays, visit can be done only before 3 pm.

   
   




5. Only 1 owner can visit on a particular day! This means that technically if 100 owners want to visit their apartment, you can get a chance to visit your apartment after 100 working days or after 6 months from your request!

   
   




6. You cannot get mobile number of any CRM team. Only a 1800- number is provided which works only during office hours from Monday to Friday.

   
   




7. Team will not reply to your emails after office hours, not on Saturdays and Sundays. So a mail written to them on Friday evening will be replied only by end of Monday(4 days to reply a mail and no phone contact during that period!)

   
   

Please think if this is the process that you have to follow if you wish to resell your apartment. Please forget any chance of resale of your apartment because no buyer will wait for this long and no buyer will visit your apartment in the middle of the working days and that too may get a chance to visit just once(such big buy decisions need multiple visits from the buyer). I found the process too cumbersome, too complicated, too long and almost amounts to harassment of the customer. Please consider before you buy

---