If there was a negative rating I would have given it. Long review but I am having to write this after 4 months of mental harassment.
I booked a lake facing apartment in Sjr Bluewaters Hamsptead A tower on 1st August of this year after finding the view from the unit pretty, it was the only remaining lake facing as it was told to me by the sales executive Satyam.
The unit below us had an extended balcony which was of course not a part of the sanctioned plan but still they took some extra money and extended the balcony for that customer which not only encroaches upon the lake but ruins the privacy of my apartment completely so they promised they will put cement slabs to manage that.
Now comes the time when I am trying to get the sale agreement done, I applied for a loan and get it approved etc, I expected that they would already put the slab, when I reached out to the CRM team they dont have a clue. Another 2.5 months go by for getting a simple confirmation. I paid more than 5% of the total price as booking amount already. 100 phone calls later they tell me they can't arrange those slabs so basically my unit will have 0 privacy, I couldn't agree to that and requested cancellation, and this isn't my fault. I had some concerns about them receiving OC as per NGT there should be a gap of 100 mts between lake and the building which wasn't being followed but they said OC can be "managed" apparently by bpaying some money, that is bribing. Moreover back in September they applied for OC it got rejected already. After the hassle I had faced I asked them if they can give me another unit which they couldn't so asked for cancellation.
Now for the last 3 weeks some of the CRM team members like Ashwini and Sujitha mentioned they will expedite my case because it wasn't my fault that there was a miscommunication. Dhanalakshmi is apparently their manager and manager of the CRM team which is appalling to digest because she is so ill behaved and arrogant, she would not pick up your call or respond to your mails or texts, then finally when I was able to reach her she practically told me on my face to fck off and she cant help me, she is going back on her words and I have proof and now deliberately delaying it from her end so that I suffer. So much for going for a reputed builder like SJR.
Now coming to SJR, firstly I am extremely disappointed to find out that a reputed builder like SJR with so many properties all over the city, would have such a unhelpful and rude CRM team, funny CRM stand for Customer Relationship Manager/Management and this is one such example of relationship they are having with their customer. Their sales team and CRM team has no proper communication between themselves, their leadership will hardly bother to solve your problems, you cant even reach out to them directly as they are protected by a CRM team who will not help either. I am mailing Ghanshyam now but of course hardly any help from his side yet.
After this entire doldrums I did some research and reached out to some of the existing residents of other properties and they faced more or less the same issue, they delayed their projects for years, there has been protests out side Palazzo City, Sjr Watermark has already got its OC cancelled due to encroaching onto the lake, people living in the existing properties had so many complaints against Sjr!
So if you are planning to buy a property from them think twice, do not believe anything the sales team or crm team promises you initially. I still haven't received by refund and when I asked for an update all I got from Dhanalakshmi is I can't help you.
My question to the SJR leadership, why do you treat your customers like shit? Or do you think our money is petty and a customer's sentiment doesn't matter at all?
- Thank You! We appreciate your effort.
