Ozone KNS Oasis, Sarjapur, Bangalore

By KNS Infrastructure, Bangalore

I approached the developer with lot of hopes during their prelaunch phase but I found them very unprofessional people. As soon as you book by paying the booking amount, sales guy won't respond you properly. Till today I haven't received any receipt of the booking other than confirmation mail. I followed up with Sales Team multiple times, they just dodged my questions saying I'll receive after launch. I dint get any receipt even after launch as well. By this time, I had lost interest and started looking other projects in the area. Once I found a better one, I sent them cancelation mail and asked for refund. I got my acknowledgement asking for bank details which I provided to the CRM team. Till today I have sent multiple mails asking for the status of refund with timelines. All I have received is lame response without any timeline even after 100+ days of cancelation.

I would suggest everyone to approach them with caution and take timelines in written before booking in case if you cancel for whatever reason in future. If you already in a boat like me, approach the Karnataka RERA or Consumer court for your grievances.

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Although good work done at the field, not a good builder to deal with. Had booked a plot in Annirvan and waited for 11 months to get the required legal papers. Absolutely no focus on customer service and Pathetic response if you chase them for the documents. Finally after waiting for 11 months and having paid Re. 1 Lakh, I had to cancel the booking due not fulfilling the legal requirements. Management does not speak to customers and the execution team behaves dumb. Not a good builder for smooth transaction.

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